Integrations Solutions Engineer

🔥 0 minutes ago

🏈 Alabama, Ohio – Remote

🏈 Alabama – Remote 🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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Waites

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔧 Hardware

🤖 Artificial Intelligence

🏢 Enterprise

Hardware • Artificial Intelligence • Enterprise

Waites is a company specializing in predictive maintenance and condition monitoring solutions for industrial equipment. Utilizing advanced wireless sensors and cutting-edge machine learning algorithms, Waites monitors critical assets to prevent downtime and extend asset life. Their technology offers real-time vibration and temperature analysis, collaborating with on-site maintenance teams to detect early equipment issues such as motor faults, gearbox wear, pump misalignments, and fan imbalances. With a global reach and a promise of quick return on investment, Waites helps facilities enhance operational efficiency while reducing maintenance costs. The company is based in Cincinnati, OH, and provides worldwide support and services.

📋 Description

• Serve as the primary technical resource for customer integration initiatives. • Partner with customer IT, engineering, and security teams to understand technical requirements and business objectives. • Design scalable integration solutions utilizing REST APIs, webhooks, MQTT, event-driven architectures, and modern data exchange methods. • Guide customers through implementation while providing consultative recommendations and managing technical tradeoffs. • Drive integration projects from discovery through successful production deployment. • Develop reusable integration frameworks, reference architectures, and sample applications. • Create and maintain connectors, SDK examples, APIs, and supporting integration tooling. • Design secure authentication and authorization workflows, including enterprise Single Sign-On (SSO). • Support integrations with ERP, CMMS, MES, IoT, analytics, and enterprise business platforms. • Collaborate with Engineering to continuously improve the Waites API platform and integration capabilities. • Provide implementation guidance throughout onboarding and deployment. • Conduct recurring technical check-ins with customers during active integration projects. • Resolve complex customer challenges through a consultative, solution-oriented approach. • Deliver an exceptional customer experience throughout every engagement. • Develop customer-facing integration documentation, implementation guides, and technical best practices. • Build reusable templates and reference implementations that accelerate future deployments. • Contribute to long-term integration standards and product enablement resources. • Partner with Product, Engineering, Infrastructure, and Customer Success teams to improve the customer experience. • Provide customer feedback to influence API enhancements and future product capabilities. • Help establish scalable integration standards, security best practices, and architectural guidelines. • Assist in prioritizing integration roadmap initiatives. • Carry out additional responsibilities as needed to support business objectives.

🎯 Requirements

• Experience designing, developing, or supporting enterprise software integrations. • Strong understanding of REST APIs, webhooks, authentication, and event-driven architectures. • Experience working with JSON and modern API technologies. • Professional development experience using JavaScript and Python. • Experience implementing or supporting SAML, OAuth 2.0, OpenID Connect, or other SSO technologies. • Understanding of secure, multi-tenant application architectures. • Ability to develop production-quality code, prototypes, and integration tooling. • Excellent troubleshooting, solution design, and analytical problem-solving skills with a passion for solving complex technical challenges. • Strong written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences. • Experience working directly with customers in a technical consulting, solutions engineering, or implementation capacity. • Demonstrated ability to take ownership, navigate ambiguity, and create structure in fast-moving environments. • Customer-first mindset with the ability to balance customer needs with sound technical judgment and business priorities. • Collaborative approach with experience partnering across engineering, product, and customer-facing teams to deliver successful outcomes.

🏖️ Benefits

• Attractive base salary with a strong history of profit sharing • Opportunities for professional advancement and development