Team Lead

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WarrCloud Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

🚘 Automotive

🤖 Artificial Intelligence

☁️ SaaS

Automotive • Artificial Intelligence • SaaS

WarrCloud Inc. is a pioneering company in the automotive industry that specializes in automating warranty claims processing for dealerships and OEMs. Utilizing cutting-edge AI technology, WarrCloud offers a fully automated solution that processes warranty claims swiftly and efficiently, significantly reducing processing costs while increasing revenue. The company's platform improves operational efficiency by eliminating tedious manual paperwork, enhancing OEM scores, and providing a comprehensive oversight of claim statuses. This innovative approach not only boosts cash flow but also frees up dealership employees to focus more on customer satisfaction, positioning WarrCloud as a leader in modernizing warranty management within the automotive sector.

📋 Description

• Lead a team of Warranty Administrators by providing daily guidance and support • Facilitate team meetings • Participate in interviewing and selecting talent • Review, develop, and evaluate talent • Establish accountability through clear expectations and performance management • Model, train, and coach service-standard expectations • Motivate the team • Schedule Warranty Administrators and ensure coverage/back-up • Review, monitor, and adjust accounts and workloads for accuracy, efficiency, and productivity • Review each administrator’s accounts weekly • Verify end-of-month billing • Provide second-tier support for client escalations • Serve as an OEM and technical subject matter expert • Maintain OEM training and/or certification, if applicable • Collaborate with Product Management and Development on account implementation priorities for the Platform and Chirp • Participate in Sales calls and kickoff meetings

🎯 Requirements

• Prior experience as a Warranty Specialist • Strong communication skills and professional writing skills • Technology skills to utilize the WarrCloud Platform, various DMS systems, and OEM-based software • Current WarrCloud employees applying must have mastered the “Recipe for Success” tools and principles, demonstrated through a live skills demonstration during the job interview • Previous management or leadership experience (Nice to Have)

🏖️ Benefits

• Culture Index survey completion required for further consideration