Customer Success Coordinator

🕒 July 14

🇺🇸 United States – Remote

💵 $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 35%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WarriorBabe

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

WarriorBabe is a personalized fitness coaching company offering a 1:1 mentorship program called WarriorBabe VIP. This program provides women of any age and experience level with customized macronutrient and fitness coaching aimed at achieving and maintaining their ideal body composition for life. The program includes a dedicated personal coach, customized workouts and nutritional guidance, access to an online app, community support, and regular check-ins to monitor progress and make necessary adjustments. WarriorBabe is designed to empower women to take control of their health and fitness journey in a sustainable, informed way.

📋 Description

• Serve as the primary point of contact for each new VIP client after the sales process • Support coach-client assignments during the welcome call cadence for new VIP clients • Answer program and onboarding questions via email, phone, and text messages • Work with the internal WarriorBabe team to address client issues and escalations • Identify clients who may benefit from additional programs, services, or support and facilitate warm handoffs • Support client retention by helping clients stay engaged, overcome onboarding barriers, and maintain momentum • Identify renewal and ascension opportunities while maintaining a client-first approach • Build strong client relationships and deliver a timely, accurate, client-centric onboarding experience

🎯 Requirements

• 3-5+ years in customer service, preferably with experience in client success • Exceptional verbal and written communication skills • Proficiency in CRM and project management tools • Strong multitasking and time-management abilities • Availability Monday through Friday until 9pm PST/12am EST and Saturdays between 7am-3pm PST/10am-6pm EST • Attendance at the monthly All Hands Meeting on the first Tuesday of each month • Weekly attendance at customer support and operations meetings and customer success team huddles • Knowledge of WarriorBabe products, specifically the WarriorBabe VIP Program • Residents of California are not eligible for employment

🏖️ Benefits

• Performance-based bonus opportunities tied to client retention, renewals, and overall client success outcomes • Full-time remote position with flexible scheduling • Medical, dental, and vision insurance after 90 days • 401k plan with employer matching, immediately eligible • Accrued PTO, including paid holidays • Discounted WarriorBabe merchandise and services