Customer Success Coordinator

🔥 3 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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WarriorBabe

WebsiteLinkedInAll Job Openings

51 - 200 employees

🧘 Wellness

👥 B2C

⚕️ Healthcare Insurance

Wellness • B2C • Healthcare Insurance

WarriorBabe is a personalized fitness coaching company offering a 1:1 mentorship program called WarriorBabe VIP. This program provides women of any age and experience level with customized macronutrient and fitness coaching aimed at achieving and maintaining their ideal body composition for life. The program includes a dedicated personal coach, customized workouts and nutritional guidance, access to an online app, community support, and regular check-ins to monitor progress and make necessary adjustments. WarriorBabe is designed to empower women to take control of their health and fitness journey in a sustainable, informed way.

📋 Description

• Support coach-client assignments as part of the welcome call cadence for all new VIP clients with oversight from the Customer Success Manager. • Field general how-to questions about the program and onboarding requirements post-sale (received via email, phone, and text messages, primarily). • Work closely with the internal WarriorBabe team to support any client issues and escalations. • Proactively identify clients who may benefit from additional WarriorBabe programs, services, or support offerings and facilitate warm handoffs to the appropriate team. • Support client retention initiatives by helping clients stay engaged, overcome onboarding barriers, and maintain momentum toward their goals. • Contribute to renewal and ascension efforts by identifying opportunities for clients to continue their journey within the WarriorBabe ecosystem while maintaining a client-first approach.

🎯 Requirements

• Extensive Customer Service Background: We are seeking candidates with a remarkable track record of 3-5+ years in customer service, preferably with experience in client success. • Exceptional Communication Skills: As a Client Success Manager, effective communication is paramount. • Proficiency in CRM and Project Management Tools: A solid understanding of Customer Relationship Management (CRM) systems and project management tools is a significant advantage. • Strong Multitasking and Time-Management Abilities: Managing multiple priorities with finesse is crucial in this fast-paced environment. • Availability: Ideally, our perfect candidate lives on the west coast and/or can accommodate evening hours (Monday through Friday until 9pm PST/12am EST) and Saturday availability (between 7am-3pm PST/10am-6pm EST).

🏖️ Benefits

• Comprehensive Benefits: After 90 days, you will gain access to medical, dental, and vision insurance. • 401k plan featuring employer matching. • Paid Time Off: As an Employee, you will benefit from accrued PTO, including paid holidays, to support work-life balance. • Exclusive Discounts: Receive discounted WarriorBabe merchandise and services, enhancing your connection to our community and products. • Flexibility & Freedom: Enjoy the benefits of a full-time remote position with flexible scheduling, allowing you to tailor your work hours around your lifestyle, outside of mandatory meeting times.