Solution Consultant – Strategic Client Advisor

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🔥 0 minutes ago

🌪️ Oklahoma – Remote

🌪️ Oklahoma – Remote

💵 $110k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

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Waterfield Tech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤖 Artificial Intelligence

🤝 B2B

💼 Consulting

Artificial Intelligence • B2B • Consulting

Waterfield Tech is an AI-focused customer experience (CX) and contact-center solutions provider. Waterfield helps organizations demystify and apply AI across customer-facing roles and delivers CX modernization, cloud migration, managed services, contact-center outsourcing, workforce optimization, and IT/network/security services. It offers subscription-based offerings (e. g. , Ascend) that combine CCaaS platforms with a CX service layer, plus consulting and professional services to implement applied AI (faqGPT, taskGPT, routeGPT, voiceGPT) and analytics for enterprise customers across financial services, healthcare, government, higher education, and retail.

📋 Description

• Provide presales technical consulting for Avaya solutions • Develop Avaya solution designs based on customer business and technical requirements • Use Avaya design, configuration, quoting, and licensing tools • Develop and validate solution configurations, licensing requirements, and Bills of Materials • Support new Avaya deployments, upgrades, expansions, migrations, and modernization initiatives • Partner with sales teams during discovery, design, proposal development, and customer presentations • Present solution designs and recommendations to technical and business stakeholders • Serve as a Strategic Client Advisor for assigned customers • Understand clients’ technology environments, business priorities, and customer experience objectives • Identify opportunities to optimize or modernize client communications and customer experience environments • Develop strategic recommendations and technology roadmaps • Coordinate with sales, engineering, delivery, project management, and vendor teams • Maintain current knowledge of Avaya products, architectures, licensing models, and design tools

🎯 Requirements

• 3+ years of experience with Avaya technologies in solution consulting, sales engineering, presales engineering, or similar capacity • Hands-on experience designing and configuring Avaya solutions in a presales environment • Experience using Avaya design, configuration, and licensing tools • Experience developing or validating Avaya Bills of Materials and licensing requirements • Experience supporting customer discovery and translating requirements into solution designs • Experience presenting technical solutions directly to customers • Strong understanding of enterprise communications and/or contact center technologies • Ability to communicate effectively with technical teams and business stakeholders • Strong organizational skills and ability to manage multiple customer opportunities and priorities • Relevant Avaya certifications or advanced Avaya technical training • Ability to sit for long periods • Ability to lift equipment and/or tools up to 20 pounds

🏖️ Benefits

• Healthy work-life balance • Equal employment opportunity and nondiscrimination protections • Flexible hours as needed