Unified Communications Engineer

Job not on LinkedIn

🔥 2 minutes ago

🌪️ Oklahoma – Remote

🌪️ Oklahoma – Remote

💵 $110k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🗣️ Communications

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 65 days.

Apply Now

Check your resume score

Customize resume + cover letter

Find Similar Remote Jobs

☆ Save☑️ Mark as applied❌ Hide

Report problem

Waterfield Tech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤖 Artificial Intelligence

🤝 B2B

💼 Consulting

Artificial Intelligence • B2B • Consulting

Waterfield Tech is an AI-focused customer experience (CX) and contact-center solutions provider. Waterfield helps organizations demystify and apply AI across customer-facing roles and delivers CX modernization, cloud migration, managed services, contact-center outsourcing, workforce optimization, and IT/network/security services. It offers subscription-based offerings (e. g. , Ascend) that combine CCaaS platforms with a CX service layer, plus consulting and professional services to implement applied AI (faqGPT, taskGPT, routeGPT, voiceGPT) and analytics for enterprise customers across financial services, healthcare, government, higher education, and retail.

📋 Description

• Work full-time remotely as an extension of a single enterprise client's internal engineering team • Design, develop, deploy, and support the client's Unified Communications voice, video, and collaboration networks • Maintain and administer Cisco telephony equipment, CUBEs, circuits, and Webex Cloud • Deploy and maintain Cisco voice and video products, including cloud configuration • Design and build Unified Communications solutions supporting the client's cloud migration • Troubleshoot voice communications problems across UC clusters and endpoints • Troubleshoot VoIP traffic across Cisco switches and routers • Analyze raw data and packet captures to isolate and resolve issues • Respond quickly to software and hardware issues and resolve problems on the spot • Build system integrity and connectivity tests • Monitor infrastructure health and proactively address issues • Serve as technical lead on UC projects • Mentor team members and share technical expertise • Collaborate with client stakeholders, project managers, and Waterfield engineering teams • Participate in Tier 2 after-hours and on-call support rotation • Support installations, testing, maintenance windows, and managed events after hours and on weekends • Create and maintain technical documentation, diagrams, configurations, and operating procedures • Provide status reports on project, maintenance, and support activities • Travel to client sites as needed

🎯 Requirements

• Minimum of 5 years of engineering experience in telecommunications • Minimum of 5 years of hands-on technical experience with Cisco Unified Communications products and Cisco Webex Cloud for voice and video • Intermediate understanding of networking, including QoS • Technical understanding of Cisco Webex Calling, Webex Contact Center, Webex Customer Assist, Webex Video and conferencing hardware/endpoints • Technical understanding of Cisco Unified Communications Manager and Cisco Unity Connection • Technical understanding of voice gateways, routers, switches, Cisco CUBE routers, and/or other SBC solutions • Technical understanding of cloud carrier (cloud PSTN) services • Familiarity with Cisco UCCX is a plus • Strong collaboration and client-focused abilities • Excellent written and verbal communication skills • Bachelor's degree in Computer Science, Engineering, or a related field preferred • Relevant Cisco certifications preferred, such as CCNP Collaboration or Webex certifications • Availability to work flexible hours for after-hours and weekend activities • Ability to participate in a Tier 2 after-hours/on-call rotation • Ability to work remotely full-time as a dedicated resource to a single client • Must reside and work in the United States • Ability to work 8:00 AM–5:00 PM Eastern Time regardless of home time zone, with overtime when necessary • Ability to travel to client sites as needed • Ability to sit for long periods • Ability to lift equipment or tools up to 20 pounds • Normal or corrected vision and hearing

🏖️ Benefits

• Overtime when necessary • Tier 2 after-hours and on-call support rotation • Support for after-hours and weekend activities • Remote work arrangement • Full-time 8-hour shift schedule • Equal employment opportunity

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume