Financial Services Operations Analyst

🕒 October 23

🇨🇦 Canada – Remote

💵 $64.8k - $97.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wave HQ

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

💼 Consulting

📣 Marketing

💸 Finance

Consulting • Marketing • Finance

Wave HQ is a financial services company that provides a suite of money management tools designed to help small business owners. The platform offers features such as invoicing, online payments, accounting, and payroll, all in one integrated system. Wave HQ aims to simplify the financial management process for small business owners, enabling them to manage invoices, track income and expenses, and process payroll efficiently. The company is targeted towards freelancers, contractors, consultants, and self-employed entrepreneurs, providing them with a user-friendly dashboard and access to bookkeeping, accounting, and payroll coaching.

📋 Description

• Serve as the primary operations owner for an assigned product line, such as Refund Transfer, Emerald Card & Spruce, Lending, or Wave • Partner with Product Directors, Operations leaders, and Technology teams to implement new products, enhancements, and operational changes • Translate product requirements into operational execution plans, including workflows, readiness checklists, dependencies, risks, and timelines • Execute and support end-to-end product launches and changes, ensuring operational readiness across systems, processes, documentation, controls, and downstream impacts • Lead operational testing and validation, including functional testing, end-to-end scenario testing, and quality checks • Own and maintain product-specific operating procedures • Identify automation, tooling, and process-efficiency opportunities • Build and execute operational monitoring and audit routines, including controls, reconciliations, exception tracking, and issue remediation • Act as a subject matter expert for product operations, supporting issue resolution, root-cause analysis, and escalations • Provide leadership with updates and insights on readiness status, risks, defects, and outcomes related to product changes

🎯 Requirements

• Bachelor’s degree in a related field or equivalent through a combination of education and related work experience • 3+ years of related experience in banking, financial services, operations, or lending • Strong experience in financial services, fintech, or regulated operational environments • Understanding of product operations lifecycles, including implementation, change management, testing, and ongoing support • Ability to execute complex changes, manage dependencies, and work across multiple teams • Experience with operational testing, audit support, controls, or quality assurance • Strong analytical and problem-solving skills • Ability to document processes clearly and think end-to-end across systems and functions • Ability to navigate ambiguity and balance multiple priorities • Strong written and verbal communication skills, including executive-ready updates • Proficiency using data and operational insights to identify issues and improvements • Direct experience supporting banking-as-a-service, fintech, consumer lending, payment, or prepaid card products • Familiarity with regulatory and compliance considerations tied to financial products • Experience working with technology or product teams on changes • Exposure to automation, workflow tools, or operational platforms • Experience supporting product launches, pilots, or major enhancements • Comfort operating as a dedicated product owner within an operations organization • Proficiency in SQL or PBI

🏖️ Benefits

• Inclusive and accessible candidate experience • Recruitment accommodations available • Google Gemini used during interviews for confidential note-taking • Flexible ways of working and resources to be successful and connected

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