Technical Customer Success Specialist

Job not on LinkedIn

🕒 June 26

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $65k - $90k / year

⏰ Full Time

🟢 Junior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 54%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wavefront Software

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2002

☁️ SaaS

🤝 B2B

🔬 Science

SaaS • B2B • Science

Wavefront Software is a provider of Laboratory Information Management System (LIMS) software designed for testing and materials laboratories. For more than 20 years the company has delivered configurable, audit-ready LIMS solutions—hosted in a SOC 2 Type II cloud environment—with features such as instrument integration, specification management, automated reporting, and AI-driven plain-language data queries and an admin chatbot. Wavefront targets accredited and regulated labs across materials testing, manufacturing, aerospace & defense, oil & gas, food & beverage, and environmental testing, and offers multiple editions (Enterprise, Commercial, Small Lab) plus managed services and implementation support. Its platform emphasizes traceability, compliance (ISO/IEC 17025, Nadcap), and long-term customer relationships.

📋 Description

• Build strong post-implementation relationships, guiding customers through ongoing updates, support, and evolving needs across their LIMS environment • Serve as the primary liaison between customers and internal teams, translating requirements into actionable work across product, development, training, and reporting • Drive adoption and account health by executing success plans, aligning on roadmaps, and ensuring customers receive measurable value from the platform • Triage and manage support tickets, prioritizing issues, communicating status, ensuring timely resolution, and identifying broader issue trends • Scope and coordinate change orders by defining requirements, estimating work, and partnering with internal teams to deliver on time and within scope • Provide technical guidance and solution design through product configuration expertise and advice on complex operational challenges • Identify expansion opportunities and partner with leadership to grow accounts as customer needs evolve

🎯 Requirements

• A 4-year degree in a science or technical major • 1+ years in a customer-facing support role • Laboratory environment and LIMS experience is a plus • Clear, confident communication – able to work directly with customers across a wide range of technical and organizational contexts • Ability to translate real-world workflows into system configurations, especially when requirements are still taking shape • Technical curiosity and aptitude – comfort learning a complex, configurable software platform and how it maps to laboratory operations • Strong organization and documentation habits, particularly when balancing multiple accounts, tickets, and change requests • Sound judgment in prioritization, including when to escalate urgent issues versus working through solutions independently • Adaptability across different customer-facing environments – from small labs to large organizations with layered decision-making • A proactive, self-directed approach suited to a remote, low-oversight environment • Successful completion of a pre-employment background check and drug screening

🏖️ Benefits

• Generous 401k contributions • Paid holidays + 15 days Paid Time Off • Medical, dental & vision insurance with PPO and HSA options • Health Savings Account with matching up to $750/year • Basic Life, Short-term & Long-term Disability insurance are all company-paid • Group pet insurance plan available and reimbursement towards premiums • Fully remote role

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