VP, Commercial Operations

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 10%

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Waystar

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

💰 $709.2M Post-IPO Secondary - Waystar on 2025-09

Healthcare • SaaS • Artificial Intelligence

Waystar is an AI-powered healthcare revenue cycle software company that provides a unified, cloud-based platform to simplify healthcare payments and automate the end-to-end revenue cycle for healthcare providers. Its platform covers financial clearance (eligibility verification, patient estimation, prior authorizations), patient financial care, clinical integrity and revenue capture (charge and DRG anomaly detection), claim and payer payment management, denial recovery, and analytics and reporting, with integrations to EHRs and payer systems. Waystar serves hospitals, health systems, physician and specialty practices, ambulatory surgery centers, and other provider organizations, leveraging agentic, generative, and predictive AI to accelerate reimbursement, reduce denials, and improve financial visibility and patient payment experiences.

📋 Description

• Serve as a strategic business partner to the Chief Commercial Officer and executive leadership team • Build systems, processes, analytics, forecasting models, and operating cadences enabling predictable, scalable revenue growth • Oversee sales operations, forecasting, pipeline management, territory and capacity planning, commercial analytics, compensation administration, go-to-market performance, commercial technology, and quote-to-cash optimization • Partner with executive leadership to develop and execute commercial growth strategies • Lead annual planning, including bookings targets, territory design, quota setting, capacity planning, and resource allocation • Design and maintain operating rhythms across Sales, Marketing, Customer Success, Finance, Product, and Executive Leadership • Translate growth objectives into measurable operational plans and execution frameworks • Own company-wide bookings and revenue forecasting • Establish forecast methodologies, inspection routines, reporting standards, and executive dashboards • Monitor performance against targets and identify risks and opportunities • Deliver insights and recommendations to senior leadership • Own the commercial technology ecosystem, including CRM, CPQ, forecasting, enablement, and analytics platforms • Develop a multi-year Revenue Operations technology roadmap • Partner with Product, Engineering, Finance, and IT on system integrations and data governance • Drive adoption of AI-enabled tools and reporting solutions • Establish standards for commercial reporting and measurement • Develop executive scorecards and dashboards for pipeline health, sales productivity, forecast accuracy, customer acquisition, retention performance, and revenue growth • Create insights influencing investment decisions and growth strategies • Build, lead, and develop a high-performing Revenue Operations organization • Recruit, coach, and mentor leaders responsible for Revenue Operations, Sales Operations, Analytics, Commercial Systems, Forecasting, Deal Desk, and Compensation Administration • Foster accountability, innovation, collaboration, and continuous improvement

🎯 Requirements

• Bachelor's degree in Business, Finance, Economics, Analytics, Operations, or related field • 12+ years of progressive leadership experience in Revenue Operations, Sales Operations, Commercial Operations, Finance, Strategy, or Consulting • 5+ years leading directors and managers in a high-growth environment • Demonstrated success partnering directly with executive leadership teams • Deep expertise in revenue forecasting • Deep expertise in sales analytics • Deep expertise in territory and quota planning • Deep expertise in revenue technology platforms • Deep expertise in compensation design • Deep expertise in go-to-market operations • Exceptional executive communication and presentation skills • Strong analytical, financial, and strategic problem-solving capabilities • Preferred: MBA or advanced business degree • Preferred: Experience leading Revenue Operations in a SaaS, Healthcare Technology, FinTech, or B2B technology company • Preferred: Expertise with Salesforce, CPQ platforms, Tableau/Power BI, and modern RevOps technologies • Preferred: Experience supporting private equity-backed or publicly traded organizations

🏖️ Benefits

• Competitive total rewards (base salary + bonus, if applicable) • Customizable benefits package (3 medical plans with Health Saving Account company match) • Generous paid time off for non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays • Flexible time off for exempt team members + 13 paid holidays • Paid parental leave (including maternity + paternity leave) • Education assistance opportunities and free LinkedIn Learning access • Free mental health and family planning programs, including adoption assistance and fertility support • 401(K) program with company match • Pet insurance • Employee resource groups