VP, Operational Excellence

🔥 0 minutes ago

🌵 Arizona, Florida, +20 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $215k - $225k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 0%

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Lumelight

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2025

🏥 Healthcare

🛡️ Insurance

💼 Consulting

Healthcare • Insurance • Consulting

Lumelight is a benefits compliance and administration firm that helps employers, brokers, and health systems manage regulatory risk, streamline benefits operations, and reduce costs. The company provides compliance services, claims analytics, dependent eligibility verification, fiduciary solutions, audits, and senior consultant/legal guidance to support ACA reporting, PBM and prescription reviews, and benefits optimization. Lumelight focuses on improving accuracy, lowering employer liability, and delivering measurable savings through integrated consulting and specialized solutions.

📋 Description

• Establish and govern company-wide operational performance metrics and reporting • Design KPI frameworks, capacity models, utilization measures, and service-level metrics • Identify opportunities to improve operational efficiency, consistency, and scalability across business functions • Lead enterprise data operations, including intake, validation, transformation, quality management, and process optimization • Drive automation initiatives that improve accuracy, speed, and operational efficiency • Develop and oversee strategic client management processes for significant and complex client relationships • Create frameworks for client health monitoring, escalation management, executive engagement, and renewal readiness • Develop workforce planning and resource allocation strategies • Improve forecasting, utilization, and capacity visibility across shared services and operational teams • Lead enterprise initiatives focused on process redesign, standardization, automation, and continuous improvement • Develop scalable operating models and champion data-driven decision-making • Support operational integration activities related to acquisitions • Design future-state operating models, workflows, and service delivery processes for successful integration • Report to executive leadership and build the operating systems, processes, and capabilities that enable organizational growth

🎯 Requirements

• 10+ years of progressive leadership experience in operations, operational excellence, management consulting, shared services, client operations, or related disciplines • Demonstrated success building scalable processes, operating models, and performance management systems • Experience leading enterprise-wide transformation, process improvement, or operational strategy initiatives • Strong analytical, financial, and systems-thinking capabilities • Proven ability to influence senior leaders and drive change across multiple functions • Experience in professional services, benefits administration, consulting, healthcare administration, technology-enabled services, or other complex service environments preferred • Lean, Six Sigma, Operational Excellence, or related certifications are a plus • Graduate degree preferred but not required

🏖️ Benefits

• Equipment will be provided • Monday through Friday, 40 hours a week, following an agreed-upon schedule • Remote work within approved Lumelight states