Director, DevOps, Support, Operations

🔥 1 hour ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $152k - $230k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 0%

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GE Aerospace

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

🎖️ Defense

💼 Consulting

Manufacturing • Defense • Consulting

GE Aerospace is a world-leading provider of jet and turboprop engines, as well as integrated systems for commercial, military, business, and general aviation aircraft. The company is dedicated to advancing sustainable aviation through the development of efficient aircraft engines compatible with alternative fuels and collaborates across the industry to promote innovation and safety in flight.

📋 Description

• Keep the Defense and Systems Customer Experience application portfolio secure, reliable, and compliant • Lead a team of operations and application engineers and establish operational discipline • Own vulnerability remediation and high-priority application defects across the portfolio • Manage remediation backlogs with named owners and target dates, escalating blocked remediation • Consolidate ticket management, software hygiene, patching, and vulnerability closure into a single team • Build and manage the automation backlog and reduce manual operational work • Set infrastructure-as-code standards and drive cause removal through engineering fixes and process changes • Own SLA, SLO, and SLI definitions and reporting for uptime, latency, and vendor SLAs • Track, triage, and resolve product defects through ServiceNow • Lead blameless post-mortems and track action items to closure • Run Daily Visual Management for the operations team • Create roadmaps for retiring, rewriting, or absorbing legacy applications and reports into the AI product vision • Own migration plans, timelines, and stakeholder communication for sunsetting systems • Own on-call rotations, escalation paths, Sev 1 incident response, disaster recovery, and business continuity plans • Manage vendor renewals, certifications, billing, and technical support relationships • Lead, coach, and develop the operations team, including hiring, performance management, and talent development • Lead a distributed team with hybrid and fully remote members • Travel up to 15% for vendor engagement and site support

🎯 Requirements

• Bachelor’s degree from an accredited university or college with minimum of 8 years of professional experience OR Associate’s degree with minimum of 11 years of professional experience OR High School Diploma with minimum of 13 years of professional experience • Minimum 5 years of professional experience in Application Operations and IT • Legal authorization to work in the U.S.; employment visa sponsorship is not available now or in the future • Ability to prove U.S. Person status for access to U.S. export-controlled information: U.S. lawful permanent resident, U.S. citizen, asylee, or refugee • Deep expertise running production software at enterprise scale • Expertise in SLI and SLO definition with error budgets, incident command, blameless post-incident review, and vulnerability remediation against severity SLAs • Hands-on fluency with AWS, hybrid cloud, on-premise deployment models, infrastructure as code, and ServiceNow • Palantir Foundry experience is a strong plus • Understanding of security operating models, application lifecycle and legacy sunsetting, disaster recovery, and business continuity planning • Three or more years leading an operations, reliability, or infrastructure team, including hiring and performance management • Experience managing vendor relationships, renewals, and support commitments • Knowledge of FAR, DCMA audit readiness, CMMC, CUI, and export control obligations • Military experience is equivalent to professional experience

🏖️ Benefits

• Annual discretionary bonus based on a percentage of base salary / commission based on the plan • Medical, dental, vision, and prescription drug coverage • Health Coach from GE Aerospace • Employee Assistance Program with 24/7 confidential assessment, counseling, and referral services • GE Aerospace Retirement Savings Plan • 401(k) savings plan with company matching contributions and company retirement contributions • Fidelity resources and planning consultants • Tuition assistance • Adoption assistance • Paid parental leave • Disability insurance • Life insurance • Paid time-off for vacation or illness • Professional development • Relocation assistance