Customer Care Representative

🔥 11 minutes ago

🏈 Alabama, Arizona, +38 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Everise

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📦 Logistics

✈️ Travel

Healthcare • Logistics • Travel

Everise is a global customer experience (CX) solutions provider, delivering happiness to millions of customers across various industries, including healthcare, financial services, technology, travel, logistics, and insurance. Their comprehensive offering includes services in healthcare support, pharmacy benefits management, workforce and quality assurance management, cybersecurity, and recruitment process outsourcing. Everise is committed to minimizing environmental impact and promoting diversity and inclusion within their operations. They are recognized for their award-winning culture and strive to enhance customer satisfaction through innovation, technology, and a people-focused approach.

📋 Description

• Handle a high volume of inbound phone calls for clients’ members • Answer questions about healthcare benefits • Gather customer information, assess and fulfill customer needs, and educate customers about products and services • Navigate multiple systems simultaneously • Resolve customer issues using one-call-resolution guidelines and/or escalation processes • Meet or exceed company and client performance metrics • Balance company policy and client benefit in decision-making • Identify process-improvement opportunities benefiting clients and customers • Complete call dispositions and document customer information as required • Adapt to changes in the business environment

🎯 Requirements

• Ability to pass a drug screen and background check • Dedicated area to work from in your home • Wired Ethernet connection with 20 Mb/s download and 10 Mb/s upload speeds; wireless access is not permitted • Hard-wired broadband internet service via DSL, cable, or fiber optic • Satellite, microwave, and cellular hotspot internet services are not permitted • Must supply own headset • Must supply one 21” monitor • Demonstrated passion for excellence in treating and caring for customers, especially senior citizens • Strong decision-making and analytical abilities • Ability to identify customer needs and clearly articulate products and services • Schedule flexibility including weekends, evenings, possible holidays, and occasional overtime • Highly developed integrity and commitment to customer satisfaction • Meet all attendance and dependability requirements • Be a team player

🏖️ Benefits

• Opportunity to earn additional cash incentives for reaching goals • Medical benefits • Dental benefits • Vision benefits • 401(k) benefits • Earned paid time off (PTO) • One 21” monitor supplied by Everise • Keyboard supplied by Everise • Mouse supplied by Everise