Account Manager

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WellDyne

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1990

🏥 Healthcare

💊 Pharmaceuticals

⚕️ Healthcare Insurance

Healthcare • Pharmaceuticals • Healthcare Insurance

WellDyne is a pharmacy benefit management (PBM) company that provides specialty pharmacy services, prescription discount solutions, utilization management, mail-order and central fill pharmacy operations, and outsourced pharmacy solutions. The company emphasizes clinical programs, adherence initiatives, data analytics, and personalized engagement to reduce drug costs and improve outcomes, particularly for high-cost specialty medications. With about 25 years of experience and locations in Lakeland, FL and Centennial, CO, WellDyne positions itself as an alternative to traditional PBM models by offering flexible plan design, dedicated account management, and industry-focused clinical expertise.

📋 Description

• Own the service experience of clients by coordinating with the Client Services Team and other partners to resolve issues promptly and accurately. • Manage overall client relationships, including implementation support, relationship building, contract monitoring, renewals, and client communications. • Develop and maintain interdepartmental relationships with finance, IT, legal, sales, clinical, and other departments to understand client needs. • Support client goals through knowledge of their industry, business needs, and company programs. • Provide scheduled utilization and service reviews using plan management and reporting tools. • Educate clients on industry topics, product developments, and the competitive landscape; provide collateral and relationship support. • Provide guidance to other Client Services staff regarding the PBM program. • Participate in or support new business and finalist presentations. • Track and analyze KPIs to assess PBM service effectiveness and identify improvement areas; report and present findings to clients. • Resolve client concerns by coordinating with internal teams such as Clinical or Member Services. • Perform other duties as assigned.

🎯 Requirements

• Bachelor’s degree in Health Administration, Business, or related field desired; proven industry experience may be acceptable in lieu of degree. • Minimum 2 years of account management experience required. • Minimum 2 years of PBM industry experience required. • Ongoing learning in pharmacy benefit management, healthcare and PBM products, pricing components, and company capabilities and limitations. • Professional communication skills, including speaking in front of groups. • Ability to prepare for, lead, and direct internal and external meetings, including follow-up and meeting minutes. • Excellent interpersonal, written communication, and documentation skills. • Ability to use logical methods to solve problems and meet or exceed customer expectations. • Advanced attention to detail, prioritization, and deadline-management abilities. • Ability to analyze, interpret, and organize information clearly and concisely. • Analytical skills related to financial figures, medication utilization, and basic pharmacology. • Proficiency with desktop computer applications in the MS Office Suite. • Knowledge and use of multiple proprietary and industry software systems and functions. • Ability to work independently and support, contribute to, and lead teams. • Ability to direct and delegate to support staff as needed. • Ability to stand for long periods at trade shows and benefit fairs when required. • Ability to work additional coverage times outside regularly scheduled hours when required. • Compliance with applicable laws and regulations, WellDyne’s Code of Conduct, Business Ethics Policies and Procedures, and other applicable policies.

🏖️ Benefits

• Medical, Dental and Vision Benefits • Medical Savings Account Options with Company match • 401K after 90 days of employment • Employee Assistance Program • Life and Supplemental insurance • Educational Reimbursement • Paid Time Off • Career Pathing