Account Manager II

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $135k - $185k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Toray Advanced Composites

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🚀 Aerospace

🏭 Manufacturing

🚘 Automotive

Aerospace • Manufacturing • Automotive

Toray Advanced Composites is a global supplier and manufacturer of high-performance composite materials and engineered composite parts. Its product portfolio includes thermoplastic and thermoset UD tapes and prepregs, reinforced thermoplastic laminates, bulk molding compounds, high-temperature RTM resins, composite tooling materials, adhesives, surfacing films, syntactics, and lightning strike solutions, plus parts, compression-molded components and expert engineering services. Toray serves demanding markets including aerospace (aerostructures, radomes, aircraft interiors, advanced air mobility), space and satellite launch vehicles, high-performance automotive and motorsport, consumer electronics, medical, recreational, industrial and oil & gas, positioning itself as a B2B partner for engineered composite solutions.

📋 Description

• Manage key targeted customers by growing relationships and identifying future opportunities • Create strategic business plans aligned with customer and company objectives • Manage current sales and develop new sales to optimize profitability and market share • Support customers with new product design and qualification for key accounts • Develop sales strategies for existing and potential accounts • Work toward department/company revenue targets and KPIs • Manage overall customer interaction, account satisfaction, and account retention • Build relationships with customers at multiple levels and maintain internal partnerships • Ensure customer-facing services are delivered consistently and promptly • Resolve or escalate customer service issues with Operations, Quality, Expert Services, Procurement, and Production • Coordinate with Compliance regarding regulations and customer impact • Prepare forecasts, pricing documentation, customer presentations, and analytical reports with trends and recommendations • Lead the organization toward material qualification targets to expand sales and customer penetration • Provide customer feedback to R&D, Technical Service, Production, and Quality Assurance • Contribute to new product development, market pricing, contract negotiations, and product qualification strategies • Support Inside Sales, Quality, and Production teams in obtaining, maintaining, and expanding business • Partner with customers and Toray to resolve service issues promptly

🎯 Requirements

• Associate degree or equivalent experience required; Bachelor's degree preferred • More than 3 years of experience in customer service, inside sales, or account management • Essential knowledge of composite materials, properties, production, processes, applications, part design engineering, and material fabrication • Sensitivity to cost methods and financials • Strong presentation, time management, and teamwork skills • Comfortable developing professional relationships with internal and external customers • Knowledge of ERP systems and previous ERP experience preferred • Experience with Microsoft Office suite • Ability to solve practical problems and resolve customer issues effectively and efficiently • Attention to detail in composing and proofreading materials, establishing priorities, and meeting deadlines • Knowledge of measurement conversions and metric and standard weights • Ability to maintain work areas in a neat, orderly, and safe manner • Must communicate clearly in written and verbal English • Must occasionally lift or move up to 25 pounds • Must follow PPE safety procedures • Ability to prioritize and manage multiple demands • Frequent travel to customers, manufacturing plants, and business meetings required

🏖️ Benefits

• Equal employment opportunity and nondiscrimination practices • PPE and workplace safety procedures • Regular travel to customers, manufacturing plants, and business meetings as part of the role