Senior Manager, Experience Strategy – Implementation

🕒 April 24

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Wellist

WebsiteLinkedInAll Job Openings

11 - 50 employees

💰 Series A on 2018-05

Wellist is a mission-driven, women-led company that connects individuals and families to the right support and resources at the right time.

📋 Description

• Serve as the primary lead for new client deployments—owning everything from kickoff to launch. • Build tailored implementation plans that align with each employer’s workforce needs, benefits portfolio, and engagement goals. • Partner closely with internal stakeholders (Support, Product, Directory, and Activation) to ensure coordinated execution. • Track project milestones and dependencies, manage risks, and keep timelines on track with precision. • Design platform configurations and directory customization plans that reflect each client’s brand, culture, and priorities. • Lead discovery conversations to understand workforce challenges and translate those into actionable solutions. • Collaborate with client stakeholders to develop launch campaigns, email communications, and internal engagement strategies. • Implement and refine activation tactics—such as segmented outreach, referral prompts, and tailored content—to drive user adoption. • Analyze client performance data and user feedback to identify early wins and opportunities for improvement. • Serve as a strategic advisor to HR and Benefits leaders—ensuring that each program delivers value and exceeds expectations. • Codify implementation workflows, toolkits, and playbooks to support future scale. • Define and track key success metrics (e.g., time to launch, adoption rates, satisfaction scores). • Contribute to Wellist’s implementation framework and play a key role in growing our client success function.

🎯 Requirements

• 5+ years of experience in client implementation, consulting, or program management • Proven ability to lead complex, cross-functional projects with tight timelines and high stakes • Experience navigating enterprise client relationships and driving strategic alignment with senior executives • A process mindset—you don’t just get things done; you make it easier to get them done again • Comfort in high-growth, resource-constrained environments where speed and adaptability matter • Strong communication and stakeholder management skills—written, verbal, and interpersonal • Experience in HR Tech, workforce transformation, or digital health strongly preferred • Master’s degree in Business or related field a plus • Willingness to travel 20–30% as needed

🏖️ Benefits

• Excellent medical, dental, and life insurance • Generous PTO and parental leave