Customer Experience Manager

Job not on LinkedIn

🕒 6 days ago

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Welltory

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏥 Healthcare

🍽️ Food & Beverage

🧘 Wellness

🔥 Funding within the last year

💰 $2M Debt Financing - Welltory on 2025-11

Healthcare • Food & Beverage • Wellness

Welltory is a consumer-focused health and wellness app that uses heart rate variability (HRV), heart rate, and other biometric inputs collected from smartphone cameras or wearable devices to measure stress, energy, and recovery. It provides personalized analytics, insights and actionable recommendations to help users monitor and improve their wellbeing, often integrating with wearables and other health data. (Note: the text provided in the prompt appears to be marketing content for Linktree rather than Welltory; this description is based on Welltory's known product focus.

📋 Description

• Help users via Intercom, email, app stores, and social media • Handle user requests related to subscriptions, data syncing, integrations, and more • Work hands-on with Megan, the AI support agent, by reviewing and rating answers, testing prompts and pipelines, and identifying failures • Automate workflows using no-code tools such as n8n • Improve support metrics by reducing churn and refunds, speeding up resolution time, and boosting response quality • Handle sensitive conversations involving chronic conditions, health anxiety, and privacy/data-deletion requests under GDPR

🎯 Requirements

• 3+ years of experience in customer support, customer success, or operations • Experience ideally in tech products where user experience and metrics matter • Ability to handle technical requests, including bugs, subscriptions, and data source syncing • Hands-on experience with AI tools, LLMs, and automation • Comfortable working with product, engineering, and AI teams • Excellent English skills, both written and verbal • Ability to write clear, informative messages • Solid grasp of user psychology • Ability to solve complex cases • Ability to explain complex topics in plain, user-friendly language • Tech-savviness and curiosity • Interest in wearables and health data, including HRV, sleep, and stress • Comfortable with Amplitude/Metabase dashboards • Basic SQL or Python • Experience working with APIs

🏖️ Benefits

• Flexible hours & a high-trust culture — we care about results, not clock time • Performance-based bonuses • Stock options • Access to a therapist & employee support program • Health insurance • Support for personal learning and development • Unlimited vacation policy • Culture of openness, honesty, and high standards