Premium Customer Support

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $500 - $1k / month

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Praktika.ai

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

📚 Education

🤖 Artificial Intelligence

👥 B2C

💰 $35.5M Series A on 2024-06

Education • Artificial Intelligence • B2C

Praktika. ai is an AI-powered mobile language-learning app that provides conversational AI tutors for personalized speaking practice. The app delivers real-time feedback on pronunciation, grammar, and word choice, adapts study plans to users' goals and pace, and supports speaking, reading, listening, and writing exercises to build fluency and confidence. It is a consumer-focused subscription product that aims to offer private-tutor results affordably.

📋 Description

• Answer Premium subscriber tickets in Intercom across email, chat, and notes • Resolve subscription, billing, and refund requests in Stripe, Google Play Console, and RevenueCat • Talk with users who want to cancel, understand why, and offer appropriate retention options • Process refunds and cancellations accurately and according to policy • Meet customer satisfaction (CSAT) and first-response-time (SLA) targets • Identify recurring bugs and user feedback and flag them to Product with clear examples • Improve macros, help-center articles, and AI agent answers • Work alongside the AI support agent and own cases requiring human assistance

🎯 Requirements

• 2+ years in customer support, ideally for a subscription app, SaaS, or edtech product • Fluent English (required), with clear, warm, and concise writing • Hands-on experience with Intercom or a similar help desk (Zendesk, Freshdesk, Help Scout) • Drive to fully solve problems, not just close tickets • Comfort with CSAT and response-time metrics • Calm, empathetic handling of frustrated users and billing disputes • Reliable home setup with stable internet and a quiet place to work • Nice to have: experience with Stripe, Google Play Console, App Store Connect, or RevenueCat • Nice to have: retention or save-desk experience • Nice to have: a second language such as Portuguese, Spanish, Italian, or German • Nice to have: experience working alongside AI support agents or chatbots

🏖️ Benefits

• Quarterly bonus based on user retention • Option to extend the 6-month contract into a long-term full-time role based on performance • Equity growth via stock options • 26 days holidays plus bank holidays (34 days per year) • Yearly off-sites • Health and wellness benefits through Safetywing • Access to an AI toolkit including ChatGPT, Copilot, and other productivity tools • Annual educational budget of up to $1,000 • Fully remote work