Corporate Account Support Specialist

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $20 - $22 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sugarwish

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🍽️ Food & Beverage

📣 Marketing

📦 Logistics

💰 Debt Financing on 2021-10

Food & Beverage • Marketing • Logistics

Sugarwish is an innovative gifting platform that allows users to send customized gifts such as snacks, coffee, and treats to friends, family, and colleagues via email or text. The recipients can choose their favorites from a selection of gourmet goodies, ensuring they get exactly what they want. Trusted by over 100 companies worldwide, Sugarwish specializes in corporate gifting and offers options for personalized branding, making it a convenient choice for employee appreciation and special occasions.

📋 Description

• Serve as the first point of contact for corporate clients via email, chat, and phone • Help clients place orders and verify order details • Resolve complex corporate issues escalated from the Happiness Squad • Track related orders and submit glitch tickets when needed • Keep clients and sales representatives updated on order issues • Join Zoom calls with corporate clients to resolve issues • Maintain clear account notes and update CRM records • Partner with Sales to retain corporate clients and escalate high-value issues to the Customer Service Manager • Report recurring failures with specific details • Manage holiday shipping deadlines, cutoff dates, and peak-season surges • Coordinate with Billing, Production, and Shipping via Slack • Partner with the Gift Concierge on fulfillment delays and client notifications • Own the white-glove escalation path for corporate order issues • Prioritize immediate support for Gift Concierges

🎯 Requirements

• 2 or more years in customer service or account support, ideally serving business or corporate clients • Experience owning a client problem end to end • Fast, dependable responses across email, chat, phone, and internal messages • Strong written and verbal communication • Comfortable joining occasional client Zoom calls during business hours • Good judgment about when to resolve issues independently and when to escalate • Ability to learn new software quickly and work across several systems • Ability to identify errors in large recipient lists • Reliable, distraction-free home workspace and full availability during scheduled shifts • Ability to commit through the end of the season, including possible evenings and weekends in December • Bachelor's degree preferred or equivalent professional experience • Familiarity with help desk ticketing tools such as Zendesk, Salesforce Service Cloud, Freshdesk, or Gorgias • Comfortable using AI tools such as Claude Cowork • Working knowledge of Google Workspace, especially Sheets • Familiarity with corporate gifting, ecommerce, promotional products, or order fulfillment is a strong plus

🏖️ Benefits

• Seasonal employment through the end of the season • Remote work • Schedule flexibility during peak season • Opportunity to use AI tools and customer support technologies