Senior Manager, Operations

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🏄 California, Colorado, +2 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $114k - $152k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

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Western Union

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1851

💸 Finance

👥 B2C

💳 Fintech

Finance • B2C • Fintech

Western Union is a global leader in cross-border, cross-currency money movement. It provides consumers and businesses with fast, reliable, and convenient ways to send and receive money worldwide. With operations in over 200 countries and territories, Western Union handles an average of 25 transfers per second, offering multiple options for transferring money including online, through its mobile app, or in-person at agent locations. The company places a strong emphasis on security, encrypting transfers and offering fraud prevention measures to protect customers. Whether sending money online or via one of its numerous agent locations, Western Union aims to facilitate easy, transparent money transfers across the globe.

📋 Description

• Develop and execute operational strategies supporting business growth, operational excellence, and customer satisfaction • Lead cross-functional initiatives across Operations, Product, Technology, Compliance, and Vendor partners from planning through implementation • Establish and monitor KPIs measuring operational performance, service quality, productivity, and financial results • Identify operational, technology, and process improvement opportunities and implement scalable, efficient, cost-saving solutions • Partner with Product and Technology teams on operational readiness and deployment of products, systems, and enhancements • Oversee operational risk, compliance, and quality control processes • Manage vendor relationships, service-level performance, and business outcomes • Use data, reporting, and root cause analysis to identify trends, resolve issues, and drive continuous improvement • Develop business cases and recommendations for operational investments, process enhancements, and technology solutions • Lead, coach, and develop a high-performing team of one direct report

🎯 Requirements

• 7+ years of experience in operations, fintech, financial services, payments, retail operations, or a related industry • 5+ years of experience leading cross-functional operational, process improvement, or technology implementation initiatives • 3+ years of people leadership experience, including managing and developing direct reports • 3+ years of experience using operational metrics, KPIs, and data analysis to drive business performance and decision-making • 3+ years of experience managing internal stakeholders, external vendors, or third-party service providers • 3+ years of experience supporting operational change management, process optimization, or continuous improvement programs • Bachelor's degree in Business, Operations, Finance, Information Technology, or a related field, or equivalent professional experience (preferred) • Experience in a large retail, franchise, agent, or distributed network environment • Experience in payments, money movement, fintech, financial services, or highly regulated industries • Experience leading large-scale product launches, operational transformations, or technology-enabled business initiatives • Working knowledge of payment technology, POS systems, digital payments, or customer-facing operational platforms • Experience partnering with Compliance, Risk, Information Security, or Audit teams • Experience developing business cases, ROI analysis, and operational investment recommendations • Lean, Six Sigma, Agile, PMP, or other process improvement/project management certifications

🏖️ Benefits

• Short-term incentives • Multiple health insurance options • Accident and life insurance • Access to best-in-class development platforms • Medical, Dental, Vision, and Life Insurance • Paid Time Off • Parental Leave • Global Adoption Assistance • 401K Plan • Opportunities to learn new skills and build a career