Operations Manager – Medical Records Retrieval

🕒 August 17

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sharecare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🏥 Healthcare

💼 Consulting

📣 Marketing

💰 $425M Post-IPO Equity on 2021-07

Healthcare • Consulting • Marketing

Sharecare is a comprehensive digital health platform designed to improve overall well-being. It provides tools and resources to help individuals manage various aspects of their health, such as physical, mental, and financial wellness. Sharecare offers personalized health navigation through its digital window, helping members track healthy habits, receive research-backed health tips, and access digital therapeutics across various conditions, including asthma and women's health. The platform integrates AI capabilities to empower users to manage their health data effectively. Partnering with CareLinx, Sharecare extends caregiving into homes, leveraging technology for data analytics and real-time coordination with clinical teams. Additionally, Sharecare collaborates with various organizations to enhance community health and well-being through innovative initiatives like the Community Well-Being Index. Its mission is to make healthcare resources more accessible and improve health outcomes while reducing care costs.

📋 Description

• Ensure required medical-record-retrieval tasks are performed consistently, timely, and professionally • Organize operational activities around regional and company-wide cultural and operational goals • Lead a team of release-of-information specialists to achieve operational and profitability goals • Set performance parameters and guidelines • Hire and retain talent; provide direction, accountability, coaching, mentoring, and performance management • Maintain coverage arrangements and time-and-attendance standards • Partner with domestic and global teams to maintain turnaround-time and quality standards • Maintain SOPs and ensure training completion • Lead client implementations and customized project management • Coordinate client and internal leadership communications, reports, presentations, and follow-up • Maintain process instructions and conduct client-specific associate training • Partner with Solutions and IT to troubleshoot connectivity issues • Review and improve financial performance, revenue, expenses, profits, and margins • Strengthen client relations, identify growth opportunities, and support customer satisfaction • Work with the Director of Operations and other leaders to implement processes supporting member experience and performance quality

🎯 Requirements

• Bachelor’s degree and prior experience preferred • Extremely team oriented • High proficiency in Microsoft products, including Outlook, Word, and Excel, required • Ability to work in a fast-paced, multitasking environment while prioritizing and meeting deadlines • Superior communication skills • Outstanding customer service and strong negotiation skills • Detail-oriented with strong analytical and problem-solving skills • Ability to handle confidential materials and information professionally • Availability to travel as needed, potentially extensively and including overnight stays • Ability to sit or stand for long periods • Physical ability to lift and carry 25 lbs. of materials • Speaking and hearing ability sufficient to communicate effectively • Eye/hand coordination, hearing, and visual acuity necessary for day-to-day tasks • Maintain patient, employee, and volunteer privacy and access information only on a need-to-know basis • Comply with corporate integrity and security regulations • Report unethical, fraudulent, or unlawful behavior • Maintain current and annual HIPAA certification

🏖️ Benefits

• Employee engagement and development • Coaching and mentoring • HIPAA certification maintenance • Travel availability/support as needed • Equal opportunity employment