Client Services Analyst – CSA

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $21 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

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WEX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

🏥 Healthcare

📦 Logistics

✈️ Travel

💰 $310M Post-IPO Debt on 2020-06

Healthcare • Logistics • Travel

WEX is a global commerce platform specializing in various business solutions to address operational challenges. They provide services in managing and mobilizing fleets with their fuel card systems, offering comprehensive fleet management and analytics. Additionally, they focus on business payments solutions that streamline processes across industries, enhancing efficiency and security. WEX is also involved in employee benefits administration, helping organizations effectively manage health and reimbursement accounts. Their diverse range of services caters to numerous sectors, emphasizing innovation, sustainability, and effective solutions for business growth.

📋 Description

• Analyze electronic files – client imports, carrier exports, carrier discrepancy reports, payroll exports and deduction files. • Post and analyze imported and exported files. • Follow processing procedures and schedule to complete daily tasks. • Complete all processes (including Audits & Discrepancy Reports) timely and resolve them in project tracking tool. • Respond to and complete call center escalations timely (urgent updates). • Complete review of premium reconciliation for all applicable clients. • Complete Dependent Age Outs and Evidence of Insurability Approvals if assigned to client. • Respond to project management tool on any open items. • Regularly analyze internal system data and correct any errors or discrepancies and errors as found. • Process payroll exports to be performed with accuracy and in a timely manner. • Communicates directly with insurance carriers to make updates and keep eligibility in sync. • Works daily on client service questions/issues and responsible for following up with the correct answers to the client, participant or team. • Trouble shoots any errors on the files as well as enrolling and/or terminating participant’s eligibility at each carrier. • Ability to interface professionally with clients and carriers’ phone and email. • Responsible for documenting and updating client processing procedures and documentation. • Assist with Annual Enrollment testing as necessary. • Reviews Audit results and correct any accounts that are identified by the audits. • Identify issues and communicate/escalate to the appropriate party.

🎯 Requirements

• Bachelor's Degree preferred • Health and Wellness Benefit Administration • Proficient in Microsoft Excel

🏖️ Benefits

• health, dental and vision insurances • retirement savings plan • paid time off • health savings account • flexible spending accounts • life insurance • disability insurance • tuition reimbursement