Customer Success Manager

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $52.7k - $58.2k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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WEX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

🏥 Healthcare

📦 Logistics

✈️ Travel

💰 $310M Post-IPO Debt on 2020-06

Healthcare • Logistics • Travel

WEX is a global commerce platform specializing in various business solutions to address operational challenges. They provide services in managing and mobilizing fleets with their fuel card systems, offering comprehensive fleet management and analytics. Additionally, they focus on business payments solutions that streamline processes across industries, enhancing efficiency and security. WEX is also involved in employee benefits administration, helping organizations effectively manage health and reimbursement accounts. Their diverse range of services caters to numerous sectors, emphasizing innovation, sustainability, and effective solutions for business growth.

📋 Description

• Work an assigned daily outreach queue, prioritizing high-risk accounts and running outreach sequences consistently • Conduct outbound calls to at-risk fleet account owners • Diagnose root-cause concerns, declining usage, service friction, fee sensitivity, competitive pressure, and other risk drivers • Explain the full value of WEX solutions and address objections to rebuild customer commitment • Lead tailored account adjustments and secure saves during customer conversations • Recognize scenarios requiring custom counter-pricing, document details, and escalate to the Value Desk • Identify cross-sell and expansion opportunities and pass qualified referrals to growth partners • Log every call, interaction outcome, risk signal, and status update accurately in CRM and engagement tools • Participate in 1-on-1 coaching, call reviews, and team playbook sessions • Own the customer experience and ensure customers feel heard, respected, and supported • Report to the Team Leader, Client Advisors, and collaborate with Account Management, Pricing, and Customer Success partners

🎯 Requirements

• 1–3+ years of experience in high-volume outbound sales, retention, account management, or customer success • Proven ability to handle objections, engage decision-makers, and lead conversations with value • Active listening skills to diagnose customer friction points and risk factors quickly • Strong operational discipline with clean pipeline tracking and consistent, accurate CRM documentation • Clear, confident, and professional phone and written communication skills • Goal-driven mindset with a commitment to meeting activity standards and save targets • Continuous improvement attitude and openness to call reviews, coaching, and testing new approaches • Background in fleet, payments, fintech, or subscription B2B services • Experience using Salesforce, Salesloft, or similar CRM and engagement platforms • Experience operating in a fast-paced, scaling team environment

🏖️ Benefits

• Commission eligibility for most sales positions under the terms of an applicable plan • Health insurance • Dental insurance • Vision insurance • Retirement savings plan • Paid time off • Health savings account • Flexible spending accounts • Life insurance • Disability insurance • Tuition reimbursement