Associate Customer Project Manager – LATAM, US

Job not on LinkedIn

🔥 7 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👷‍♀️ Project Manager

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Whippy

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

☁️ SaaS

🎯 Recruiter

SaaS • Recruitment

Whippy is an omnichannel AI communications platform that provides AI assistants to automate recruiting, sales, support, and reception tasks. Its cloud-based tools (SMS, voice/VoIP, chatbots, campaigns, automations and integrations) let teams scale communications, reduce hiring and support costs, and improve engagement across languages and channels. Whippy targets businesses that need to streamline candidate outreach, customer support, and lead qualification with 24/7 AI coworkers.

📋 Description

• Run customer projects end to end from scoping and planning through launch and results • Define timelines, owners, follow-through, and mutual success plans • Prepare customer calls, agendas, written recaps, and alignment materials • Own customer relationships from onboarding through renewal and expansion • Build workflows, AI agents, and automations in Whippy without waiting on engineering • Learn the product and staffing-industry workflows quickly through coaching and hands-on work • Proactively contact customers, identify issues, and prevent escalations • Own gross and net revenue retention and work toward performance targets • Connect product usage to customer business outcomes and report value metrics • Identify expansion opportunities and pass qualified leads to sales • Turn customer wins into case studies, references, and testimonials • Advise customers toward work that will improve their business outcomes • Relay customer feedback to product, sales, and engineering • Experiment, iterate, and document improvements • Report directly to the Head of Customer Success and work with a six-person customer success team

🎯 Requirements

• 0–1 years of experience; new graduates are welcome • Based in Latin America or the United States • Fluent written and spoken English • Able to work Eastern hours, starting at 8am ET • Strong written and verbal communication skills • Fast, proactive, curious, coachable, and self-directed • Comfortable learning technical tools and building workflows, AI agents, and automations without engineering support • Strategic and commercial mindset, including comfort owning retention and expansion metrics • STEM, engineering, or technical degree, or evidence of entrepreneurial experience is valued; not explicitly required • Project management experience from school, internships, jobs, or job sites is a plus • Experience in staffing or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn is a bonus • Ability to manage customer projects with deadlines and stakeholders

🏖️ Benefits

• Monthly performance bonuses • Variable compensation tied to results • Coaching and support from the Head of Customer Success • Hands-on training and shadowing • Professional growth and learning opportunities • Remote work • Flexible ownership-oriented work environment

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