Customer Project Manager

Job not on LinkedIn

🔥 24 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👷‍♀️ Project Manager

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Whippy

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

☁️ SaaS

🎯 Recruiter

SaaS • Recruitment

Whippy is an omnichannel AI communications platform that provides AI assistants to automate recruiting, sales, support, and reception tasks. Its cloud-based tools (SMS, voice/VoIP, chatbots, campaigns, automations and integrations) let teams scale communications, reduce hiring and support costs, and improve engagement across languages and channels. Whippy targets businesses that need to streamline candidate outreach, customer support, and lead qualification with 24/7 AI coworkers.

📋 Description

• Run customer projects end to end, including scope, planning, timelines, owners, and follow-through through launch and results • Keep customers and internal teams aligned through prepared calls, clear agendas, written recaps, and mutual success plans • Own customer relationships from onboarding through renewal and expansion • Master Whippy's products to build workflows, AI agents, and automations without waiting on engineering • Manage multiple customers and projects simultaneously and prioritize by impact • Proactively contact customers, identify issues early, and prevent escalations • Own gross and net revenue retention and meet or exceed targets • Connect product usage to business outcomes and report value using customer-relevant metrics • Identify expansion signals and provide warm leads to sales • Turn customer wins into case studies, references, and testimonials • Advise customers toward work that will produce business value • Advocate for customer needs with product, sales, and engineering • Experiment, iterate, and document learnings • Report directly to the Head of Customer Success and work alongside a six-person customer success team

🎯 Requirements

• 2–5 years managing projects with real deadlines and real stakeholders, ideally customer-facing • Software experience is a plus; project management experience in construction, engineering, operations, or similar fields is welcome • Comfortable getting technical; ability to learn tools, systems, integrations, and processes • Strategic and commercial mindset, including pricing awareness and understanding retention and expansion risks and opportunities • Strong written and verbal communication skills • Fast, proactive, curious, coachable, low-ego, and self-directed • Ability to manage multiple customers and projects simultaneously and prioritize based on impact • Based in Latin America or the US • Fluent written and spoken English • Able to work Eastern hours, starting at 8am ET • Bonus: experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn • Must complete a take-home assignment and presentation during the hiring process • Must submit a Loom video of up to 5 minutes as part of the application

🏖️ Benefits

• Monthly performance bonuses • Variable compensation tied to results • Coaching and support from the Head of Customer Success • Tools and data to support performance • Growth and learning opportunities • Flexible remote work arrangement • Opportunity to work with a fast-growing AI software company • Professional development through experimentation, feedback, and coaching

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