Customer Success Manager

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🕒 April 2

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WHOLIX

WebsiteLinkedInAll Job Openings

1 - 10 employees

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

SaaS • Artificial Intelligence • B2B

WHOLIX is a SaaS platform that automates B2B customer acquisition using AI. It combines AI-driven USP and ICP analysis, lead generation from web data, ultra-personalized outreach, and automated follow-ups into a single GDPR-compliant system targeted at SMEs. Wholix aims to replace multiple sales tools, agencies, and costly coaching by making new customer revenue predictable and scalable through integrations, onboarding, and training.

📋 Description

• Conduct structured onboarding for new customers • Ensure rapid time-to-value • Provide customer training and enablement • Build and maintain long-term customer relationships • Proactively manage accounts and perform regular check-ins • Identify optimization opportunities in product usage • Develop and execute upsell and cross-sell strategies • Recognize growth potential within existing accounts • Collect and organize customer feedback • Work closely with product and engineering teams • Contribute to continuous platform improvement • Reduce churn • Ensure high customer satisfaction • Monitor relevant KPIs (e.g., NPS, usage, retention)

🎯 Requirements

• Several years of experience in Customer Success at a SaaS company • Strong understanding of digital products, SaaS business models, and software solutions • Experience onboarding customers and building/developing customer relationships • Proven track record in upselling, cross-selling, and driving account growth • Excellent communication skills (written & verbal) and confident customer-facing presence • Fluent in German and very strong in English (written & spoken) • Structured, autonomous, and solution-oriented working style • High customer focus and ability to quickly understand and implement complex requirements

🏖️ Benefits

• Remote-first work environment (Germany) • High level of ownership and freedom to shape your role • Direct collaboration with founders and the product team • Dynamic startup environment with fast decision-making • Competitive salary + performance-based components • Opportunity to actively contribute to the growth of a SaaS company