Member Experience Specialist

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Wild Alaskan Company

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51 - 200 employees

The Wild Alaskan Company offers an online direct-to-consumer membership service for premium wild-caught seafood. By joining our monthly seafood program, you’ll receive a box of sustainably harvested seafood every month. We source the highest quality seafood from top Alaskan and Pacific Northwest fisheries and ship it directly to your home.

📋 Description

• Respond to inbound inquiries from members and future members via live chat, email, and phone • Maintain high member satisfaction and meet response-time targets of under one minute on chat and under one hour across other channels • Assist with order issues, cooking and recipes, account management, and other inquiries • Communicate empathetically and prioritize members in all interactions • Report on member behavior and bugs, and generate content from anecdotes and analytics • Represent the company’s values and mission in each interaction • Participate in weekly continuous-improvement meetings and daily stand-ups • Handle other duties and special projects as assigned

🎯 Requirements

• Impeccable writing skills for email, live chat, and Slack • Excellent relationship-building skills and exceptional empathy • Passion for helping people and ensuring member satisfaction • Successful track record working in a high-volume environment • Willingness to adapt to change and embrace growth • Ability to solve problems analytically and creatively • High attention to detail • Team-first attitude • Ability to work remotely using Slack, Zoom, and Intercom • Ability to work within coverage spanning 7 days per week while working 5 days • Nice to have: previous employment at an eCommerce and/or food company • Nice to have: familiarity with the latest eCommerce trends • Nice to have: inbound sales experience • Nice to have: experience with Intercom, Aircall, or other SaaS customer-support tools • Wild Alaskan participates in E-Verify

🏖️ Benefits

• Health insurance • Vision insurance • Dental insurance • 401k • Up to 10 company holidays • Safe/sick time • Vacation • Parental leave • Delicious box of free fish every month • Fully-remote environment