Application Support Engineer L2

🕒 June 5

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Application Engineer

👻 Ghost score 44%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Win Systems

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1996

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

Win Systems is a leading technology supplier to the global casino and lottery industries, with over 27 years of experience. The company develops and delivers casino management systems, electronic roulette and slot machines, payment solutions (e. g. , Win Pay), and integrated gaming platforms (e. g. , WIGOS One), serving operators worldwide with a focus on innovation, turnkey systems, and 24/7 customer support. It operates internationally with offices in Barcelona, Sežana, Mexico City, Lima, Miami, and Buenos Aires.

📋 Description

• Handle escalated customer issues that Level 1 agents could not resolve • Provide in-depth troubleshooting and solutions for complex problems • Offer advanced technical assistance for products or services • Collaborate with technical or development teams to resolve intricate technical issues • Develop and maintain deep knowledge of company products and services • Stay updated on new features, updates, and changes • Contribute knowledge base articles for common issues and solutions • Share insights with Level 1 agents to improve team knowledge • Document customer interactions, troubleshooting steps, and resolutions • Collaborate with Level 3 support, supervisors, and other departments on higher-level issues • Educate customers on effective product and service use • Guide best practices to optimize customer experience • Assist in training and mentoring new agents • Support ongoing team professional development • Generate reports on common issues, resolutions, and customer feedback • Contribute to customer care performance reports • Work with product development, sales, and marketing teams to address customer concerns • Act as a Level 1 Agent when required

🎯 Requirements

• 3 years of experience with Windows Server 2008/2008 R2, 2012/2012 R2, and 2016 • Experience in IT security and networking • Experience with systems monitoring and incident management • Knowledge and experience troubleshooting Active Directory, DNS, DHCP, and firewalls • Experience with SQL Server databases • High-level spoken and written English • High-level spoken and written Spanish • Availability for 2:00 pm to 10:00 pm CST shifts • Availability for weekend shifts twice per month • PowerShell scripting development preferred/nice to have • Knowledge of server hardware nice to have

🏖️ Benefits

• Remote work scheme • Indefinite-term contract • Comprehensive health insurance • Paid time off (PTO)