Application Support Engineer

🔥 51 minutes ago

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Embrace Software Inc

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2021

💼 Consulting

💸 Finance

Consulting • Software • Finance

Embrace Software Inc. is a business investment company that specializes in acquiring and building world-class software businesses across various industrial sectors. With a focus on mission-critical software, Embrace aims to add value to its portfolio of companies, which range from small and medium-sized businesses to Fortune 500 firms. The company supports its acquired businesses by providing resources and operational expertise to foster growth and enhance customer satisfaction.

📋 Description

• Triage and manage incoming support tickets across multiple customers, maintaining SLA response and resolution. • Communicate directly with customers by setting expectations, providing status updates, and translating technical problems into plain language. • Read existing code and design documents to understand customer environments before issues arise. • Implement code fixes in C#/.NET and React/TS for production and test environments. • Escalate tickets with thorough documentation when issues require deeper engineering involvement. • Review software releases, test Cloud environments, and coordinate releases with customers. • Participate in a rotating on-call schedule for customers contracted for 24/7 after hours support. • Document issues, resolutions, and institutional knowledge for the team.

🎯 Requirements

• BS in Computer Science, Information Systems, or a related field, or equivalent hands-on experience. • Exceptional troubleshooting ability. • Working knowledge of C#/.NET. • Familiarity with React, TypeScript, or JavaScript. • Comfort with SQL and relational databases. • Experience with Visual Studio/VS Code. • Comfort with reading logs, tracing errors, and working through a problem systematically when there is no obvious answer.

🏖️ Benefits

• Competitive salary commensurate with experience. • Opportunities for career advancement and professional development. • Experience collaborating with a diverse, global team. • Comprehensive Health Benefits to support your wellbeing and peace of mind.