Application Support Engineer

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 Application Engineer

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Availity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

⚕️ Healthcare Insurance

☁️ SaaS

🔌 API

💰 Secondary Market on 2021-07

Healthcare Insurance • SaaS • API

Availity is a leading health information network that connects payers, providers, and technology partners in the healthcare industry. By facilitating over 13 billion clinical, administrative, and financial transactions annually, Availity streamlines payer-provider collaboration and enhances patient care through an integrated provider engagement platform. The company's solutions leverage artificial intelligence and interoperability to automate processes such as prior authorizations, revenue cycle management, and payment accuracy, ultimately reducing costs and improving efficiency across the healthcare ecosystem.

📋 Description

• Provides Tier 1 and Tier 2 support for customers and internal teams while supporting a 24x7x365 production platform • Responsible for monitoring system health, troubleshooting issues, managing incidents, and ensuring reliable application performance • Acts as a key interface with customers and internal stakeholders • Monitor system health, performance, and alerts using enterprise tools (e.g., Splunk, Grafana, New Relic) • Support batch and real-time processing; troubleshoot failures and reprocess as needed • Investigate production issues and manage escalations • Validate processing results and ensure system stability • Perform FTP/file transfer support (including credential updates) • Participate in rotating on-call support • Provide Tier 1/2 support for customer issues and inquiries • Troubleshoot application and technical problems • Escalate complex issues appropriately • Ensure timely, professional communication with customers • Educate users and improve self-service capability • Document incidents, resolutions, and processes • Maintain knowledge base and support procedures • Follow SLAs and operational standards • Collaborate across teams to resolve issues • Automate manual tasks where possible • Perform root cause analysis • Handle multiple priorities in a fast-paced environment

🎯 Requirements

• Associate degree in Computer Science or related field OR equivalent experience • 2–5 years in application/production support (Tier 1/2) • Experience supporting high-availability systems • SQL and database knowledge (Oracle, PostgreSQL, MongoDB, etc.) • Familiarity with Linux/Unix systems • Understanding of programming concepts (Java, JavaScript, etc.) • Experience with monitoring tools (Splunk, SolarWinds, New Relic) • File transfer (FTP) experience • Basic cloud knowledge (AWS, Azure, or GCP) • Strong troubleshooting and analytical ability • Ability to multitask and prioritize • Strong written and verbal communication • Proficiency in Microsoft Office

🏖️ Benefits

• Generous HSA company contribution • Healthcare, vision, dental benefits • 401k match program that you can take advantage of on day one • Unlimited PTO for salaried associates + 9 paid holidays • Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits • Reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc. • Education reimbursement • Paid Parental Leave for both moms and dads, both birth parents and adoptive parents • Opportunities for growth and community engagement