Wholesale Service Manager

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $76.1k - $99.9k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Windstream

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2006

📡 Telecommunications

👥 B2C

Telecommunications • B2C

Windstream is a U. S. internet and telecommunications provider that offers residential fiber broadband, whole‑home Wi‑Fi, TV and phone services under the Kinetic brand. The company markets multiple fiber speed tiers (from entry-level to multi‑gig), professional installation and equipment (eero Wi‑Fi gateways), bundles with wireless and streaming partners, and emphasizes 100% fiber coverage in supported areas, high network reliability, and 24/7 customer support.

📋 Description

• Advocate for and support customers throughout the operations experience, anticipating needs and addressing requests effectively and efficiently • Champion the customer service experience through timely service reviews, Customer Health Dashboard management, and maintenance of critical documents including customer expectations, SLAs, and network diagrams • Serve as the subject matter expert for customer and internal SLAs, operational processes, and ongoing plans • Identify and communicate operational and customer process gaps and oversee get-well plans until resolution • Maintain and refresh customer information, including Windstream contact lists, customer contact validation, engagement tools, and processes • Foster and maintain an extensive internal network of key contacts to provide a differentiated customer experience • Address escalations quickly, coordinate internal ownership and resolution, and communicate with customers to restore confidence • Execute additional Service Management activities aligned with functional goals and objectives • Prepare, coordinate, and deliver effective Customer Business Reviews • Work with Wholesale Operations to review metrics, understand root cause analysis, and drive results from customer-requested action items • Influence revenue growth and profitability through customer-centric relationships and best-in-class customer experience

🎯 Requirements

• College degree and 8 years professional level experience preferably in customer operations; or an equivalent combination of education and professional level related experience required • Fiber to the tower experience is preferred • Outstanding customer-facing skills with a distinctive ability to nurture relationships and convey empathy • Ability to positively influence and collaborate with cross-functional partners and teams to achieve results • Advanced understanding of the operations experience for customers and internal business unit, including processes, systems, and critical interactions • Strong verbal and written communication skills and strong interpersonal skills • Ability to deal effectively in a team environment and with multiple levels of leadership • Ability to analyze complex problems, clearly communicate operational needs, and partner in the development of solutions • Excellent organizational, time management, multitasking, and prioritization skills • Highly motivated, self-starter who can thrive independently or in a team environment • 10% travel as required