
201 - 500 employees
đź Consulting
âď¸ Legal
đŁ Marketing
Consulting ⢠Legal ⢠Marketing
Windward Risk Managers is a risk management and insurance services company that partners with insurance carriers and agents to provide homeowners, condominium, renters, DP3 & landlord insurance products and claims management. They offer agent-facing resources, carrier partnerships, and customer-facing quoting and claims support aimed at streamlining the insurance purchase and claims process and improving service quality and turnaround times.
đĽ 0 minutes ago
đ Alabama, California, +12 more states â Remote
đľ $68k - $90k / year
â° Full Time
đĄ Mid-level
đ Senior
đť Ghost score 0%
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201 - 500 employees
đź Consulting
âď¸ Legal
đŁ Marketing
Consulting ⢠Legal ⢠Marketing
Windward Risk Managers is a risk management and insurance services company that partners with insurance carriers and agents to provide homeowners, condominium, renters, DP3 & landlord insurance products and claims management. They offer agent-facing resources, carrier partnerships, and customer-facing quoting and claims support aimed at streamlining the insurance purchase and claims process and improving service quality and turnaround times.
⢠Assist with monitoring the Operations helpdesk, triage requests, escalate them appropriately, and perform level-one helpdesk support ⢠Respond to technical assistance requests in person, by phone, or electronically ⢠Understand business and regulatory requirements before making configuration changes in the policy administration system ⢠Review, analyze, and evaluate business systems and user needs ⢠Use policy administration system configuration tools to make approved changes and test functionality ⢠Fix defects found during product-configuration testing ⢠Perform peer review and quality testing on configuration changes ⢠Document requirements, including use cases and user stories ⢠Maintain current knowledge-base documents ⢠Write and execute test plans and test scripts ⢠Follow code-deployment best practices, including local repository work and pull/push/merge code ⢠Maintain accurate records in JIRA, service desk, and Confluence ⢠Generate routine project status reports for management
⢠Bachelor of Science in an area of study with analytic emphasis (typically math, computer sciences, or accounting) ⢠Proficient in the use of MS Office products ⢠Experience with Microsoft Office products ⢠Prior experience performing analytical or quantitative activities in spreadsheet/database types of software applications ⢠Excellent organizational skills and ability to prioritize and manage multiple projects and assignments ⢠Excellent verbal and written communication skills ⢠Excellent presentation skills ⢠Familiarity with insurance, insurance products, rules and methodologies preferred ⢠Knowledge of software development lifecycle ⢠Solid understanding of the Duck Creek Author tool ⢠Must reside in one of these states: Alabama, Arkansas, California, Connecticut, Florida, Georgia, Kentucky, Missouri, North Carolina, Nevada, Ohio, South Carolina, Tennessee, Texas, Virginia, or Wisconsin ⢠Must be authorized to work for any employer in the U.S. without requiring visa sponsorship now or in the future
⢠100% employer paid health insurance for employees ⢠Up to 6% 401(k) match with immediate vesting ⢠Long-term and short-term disability insurance ⢠3 weeks PTO to start ⢠Generous paid holidays ⢠Tuition reimbursement and continuing education support ⢠Collaborative and growth focused culture
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