ServiceNow System Administrator

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⌨️ Systems Administrator

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Windward Consulting

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🎖️ Defense

Consulting • Logistics • Defense

Windward Consulting is a company that delivers comprehensive IT operations solutions with a focus on real-time data integration and optimal workflow management. With deep expertise in IT Service Management (ITSM), IT Operations Management (ITOM), and Security Operations (SecOps), Windward Consulting excels in implementing systems like ServiceNow and BigPanda to achieve operational excellence. The company is recognized for its ability to operationalize complex IT systems, emphasizing risk mitigation and cost-effective implementations. Catering to both government and enterprise clients, Windward provides IT solutions as both technologists and strategists to ensure impactful results.

📋 Description

• Perform day-to-day ServiceNow system administration, including users, groups, roles, access controls, forms, lists, notifications, reports, dashboards, and basic configuration • Support Operations and Maintenance activities by monitoring system health, reviewing logs, triaging incidents, resolving routine requests, and escalating complex issues • Troubleshoot configuration, access, workflow, integration, notification, scheduled job, performance, data import, and user-reported defect issues • Support incident, problem, change, service request, knowledge, and service catalog processes • Assist with update sets, testing, releases, patching, upgrades, clone support, and production deployments • Create and maintain operational documentation, troubleshooting procedures, knowledge articles, and administrative runbooks

🎯 Requirements

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field; equivalent professional experience may be considered • Hands-on experience administering ServiceNow, including users, groups, roles, ACLs, tables, forms, lists, UI policies, business rules, notifications, reports, dashboards, import sets, and update sets • Ability to troubleshoot ServiceNow platform issues, analyze logs and errors, identify root causes, validate fixes, and resolve issues across production and non-production environments • Understanding of ITSM processes, including incident, problem, change, request fulfillment, knowledge management, service catalog, SLAs, and operational support workflows • Working knowledge of JavaScript, Glide API concepts, Flow Designer, IntegrationHub, REST/SOAP integrations, and ServiceNow configuration best practices • Strong communication, documentation, analytical, and customer support skills • ServiceNow Certified System Administrator (CSA) certification • Experience with additional ServiceNow modules, O&M or managed services, self-hosted environments, MariaDB, MID Servers, integrations, scheduled jobs, data imports, LDAP/SSO, email configuration, API-based data exchange, Agile, ITIL, governance, release management, or change control is preferred • ITIL v3, ITIL 4, ServiceNow Certified Application Developer, additional ServiceNow certifications, or CompTIA Security+ CE are preferred or a plus

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Flexible Spending Accounts • Short Term Disability • Long Term Disability • Life Insurance and AD&D • Option to purchase additional Life Insurance and AD&D • Paid Time Off • Personal Leave • Holidays • 401(k) plan with company match • Work/life balance