IT System Administrator

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Hypersonix Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Hypersonix Inc. is a leading provider of AI-driven analytics and automation solutions specifically designed for retail and eCommerce businesses. Through their groundbreaking platform, ProfitGPT, Hypersonix empowers merchandising, marketing, and forecasting teams to increase market share and optimize product margins. Their AI solutions, including Competitor AI, Pricing AI, Promo AI, and Inventory AI, provide data-driven insights that help retailers improve pricing strategies, manage promotions, forecast demand, and automate inventory management. Hypersonix's innovative technology is trusted globally, offering up to 19% profit lift and a 7X return on investment. Their AI-driven approach enables retailers to make more informed decisions and stay competitive in a rapidly changing marketplace.

📋 Description

• Manage end-user IT support for laptops, hardware, software, and access issues • Set up and maintain onboarding and offboarding processes for employee devices and accounts • Maintain IT asset inventory, including hardware, licenses, and subscriptions • Collaborate with platform teams on CI/CD pipelines, infrastructure-as-code, and deployment automation • Administer and monitor cloud infrastructure • Manage internal servers, networks, VPNs, and firewalls • Ensure system uptime, backups, and disaster recovery processes • Administer core business SaaS tools • Manage user provisioning, access control, and license optimization • Evaluate and implement new tools as the company scales • Implement and enforce IT security policies • Support compliance efforts • Monitor security vulnerabilities and coordinate patching and updates • Create and maintain IT documentation, SOPs, and knowledge base articles • Continuously improve IT processes for a scaling, remote-friendly team • Collaborate with engineering and DevOps on shared infrastructure needs

🎯 Requirements

• Bachelor's degree in Computer Science, IT, or related field, or equivalent practical experience • 7–9 years of experience in system administration, preferably at a startup or SaaS company • Strong knowledge of Windows, macOS, and Linux environments • Experience administering AWS, GCP, or Azure cloud platforms • Hands-on experience with Google Workspace or Microsoft 365 administration • Familiarity with DNS, VPNs, and firewalls • Understanding of IT security best practices and compliance frameworks • Strong troubleshooting skills • Excellent communication skills for supporting technical and non-technical teammates • Willingness to work rotational shifts, including occasional weekends and nights, to support business hours across regions and on-call needs

🏖️ Benefits

• Remote (work from home) • Opportunity to work in a startup environment • Opportunity to help build IT processes from the ground up