Compliance Helpdesk Support Specialist

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WinnCompanies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1971

🏠 Real Estate

🏗️ Construction

🌍 Social Impact

Real Estate • Construction • Social Impact

WinnCompanies is a national real estate company that develops, owns, and manages residential properties, including large-scale multifamily housing and military family housing across the United States. The firm provides property management, development, sustainability initiatives (WinnGreen), and community impact programming, and operates corporate and onsite services such as maintenance, leasing, compliance, and resident support. WinnCompanies emphasizes workforce development, sustainability, and community-focused impact reporting while recruiting and managing staff for operations, development, and property management roles nationwide.

📋 Description

• Triage ticket categories and prioritize ticket responses • Evaluate tickets, formulate resolution plans, and execute within standard SLA • Escalate tickets as necessary to ensure completion • Coordinate, execute, and document Compliance HelpDesk activity • Analyze ticket activity to identify organizational training needs and reduce ticket volumes • Provide monthly reporting on ticket categories and resolution time • Perform other administrative duties as assigned

🎯 Requirements

• High School Diploma or GED • 3–5 years of related work experience • NAHP, SHCM, COS or equivalent certification • Strong experience in all compliance programs • Experience with computer systems, particularly Microsoft Office Suites • Prior Customer Service experience • Experience with property management software • Proficiency in administering multiple affordable housing program types • Outstanding verbal and written communication skills • Ability to plan, organize, and prioritize work • Excellent customer service skills, positive attitude, and strong work ethic • Bachelor’s degree preferred • OneSite and RealPage Suite experience preferred