Dental Billing & Insurance Virtual Assistant

🕒 October 20

🇵🇭 Philippines – Remote

💵 $5.2k - $6.2k / year

⏱ Part Time

🟡 Mid-level

🟠 Senior

👨‍💼 Executive Assistant

👻 Ghost score 17%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Winning Assistants LLC

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51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Winning Assistants LLC is a staffing and recruiting company that provides virtual assistants from the top 1% of the global talent pool. They specialize in helping doctors, healthcare professionals, and business owners save time, reduce costs, and scale operations with highly skilled, HIPAA-compliant virtual assistants. Their services include admin support, medical office management, marketing, and customer service, allowing clients to focus on growth.

📋 Description

• Make outbound calls to dental insurance companies regarding outstanding claims, denials, and payment issues. • Investigate claim statuses, payment discrepancies, and unresolved billing concerns. • Follow up with insurance representatives to clarify claim processing and payment information. • Communicate with patients about insurance-related billing questions and concerns. • Support end-to-end revenue cycle management and billing follow-up activities. • Assist with dental billing workflows and insurance payment reconciliation. • Review and process Explanation of Benefits (EOBs). • Coordinate with the on-site team regarding paper EOBs requiring scanning before virtual processing. • Identify billing discrepancies and follow up on outstanding payment issues. • Maintain accurate billing documentation and administrative follow-ups. • Verify and reconfirm patient insurance eligibility, coverage, and benefits. • Coordinate with staff responsible for insurance verification. • Monitor and follow up on outstanding accounts receivable. • Assist with unpaid balances and insurance-related payment concerns. • Assist with appointment scheduling, cancellations, and rescheduling as needed. • Send patient text messages and handle appointment-related communications. • Follow up on automated appointment reminders to double-confirm appointments. • Assist with dental prior authorization requests and follow-ups. • Make outbound patient calls and support administrative backend tasks. • Provide occasional front-desk and receptionist support during overflow periods.

🎯 Requirements

• Proven experience supporting U.S.-based dental practices. • Hands-on experience with dental billing and insurance follow-ups. • Experience reviewing and handling dental EOBs. • Knowledge of dental insurance verification, eligibility, and benefits. • Familiarity with insurance claim denials, payment issues, and accounts receivable workflows. • Comfortable making outbound calls to insurance companies and discussing billing concerns with patients. • Ability to work independently and adapt quickly to established workflows. • Strong communication, organizational, and problem-solving skills. • Positive, compassionate, diligent, and professional approach to patient interactions. • Strong integrity and commitment to excellent patient service. • Relevant work experience. • Clear and professional spoken and written English. • Must provide an NBI Clearance and/or Local Police Clearance before onboarding. • Must attend video meetings with camera on when required. • Experience using Dentrix Ascend preferred. • Experience using Weave preferred. • Familiarity with Delta Dental insurance processes preferred. • Broader healthcare administration experience preferred. • Experience supporting end-to-end dental revenue cycle management preferred. • Reliable laptop or desktop computer. • Stable high-speed internet connection of at least 25 Mbps. • Noise-canceling headset. • Working webcam. • Quiet and professional work environment.

🏖️ Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to internal HIPAA compliance training, cybersecurity modules, and certification to help handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Proprietary training on communication, client management, productivity systems, and best practices. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by the client; paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on performance. • Optional contractor perks and client-approved allowances; not employee benefits.

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