Boiler/Hydronic Tankless Technical Support Specialist

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Winsupply

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1956

🤝 B2B

🏗️ Construction

B2B • Construction • Wholesale

Winsupply is a provider of wholesale distribution services, specializing in plumbing, HVAC, and electrical supplies. They focus on delivering quality materials to contractors and builders through a vast network of local companies across the United States, promoting growth and partnership within the construction industry.

📋 Description

• Provide telephone support for service, installation, and troubleshooting procedures for all Rinnai products • Identify, document, and resolve product quality and performance issues • Support repair and/or failure analysis of products returned to Rinnai • Follow through with repairs, rework, rebuilding, and/or maintenance on returned products • Document failure-analysis results • Liaise with Sales, Marketing, Engineering, and Service staff regarding product features, specifications, and quality-control standards • Gather and document information on potential quality/performance issues with Field Sales/Service organizations and Engineering • Provide input and suggestions on possible corrective actions • Complete detailed records of work orders, quality-control reports, failure analyses, RGAs, credits, returns, and shipping requests • Maintain company-provided tools, equipment, and property • Support growing business demands in a changing environment • Perform other required duties and responsibilities • Follow company policies and procedures

🎯 Requirements

• Technical Associate degree in plumbing or electrical engineering (or equivalent related professional experience) • Relevant licensure preferred • 3-5 years of proven and demonstrated technical appliance repair experience • Background in electronics, plumbing systems, hydronics and/or boiler systems a plus • Familiar with schematics and/or ladder diagrams • Flexibility in scheduling based on business and customer support needs • Occasional evenings, weekends, and/or on-call shifts may be required • Effective written and verbal communication skills • Ability to present in front of groups • Knowledge and use of Word, Excel, and PowerPoint • High degree of technical analysis • Ability to work with various levels of people, customers, and teams • Customer/Quality discipline • Professional approach and confidence in dealing with people • Commitment to achieving business goals • Strong technical/customer service orientation • High levels of personal integrity and honesty • Ability to operate independently as a team player • Multilingual proficiency in Spanish or French preferred but not required • Ability to remain stationary, often standing or sitting for prolonged periods • Ability to repeat motions involving wrists, hands, and/or fingers • Ability to communicate information and assess accuracy, neatness, and thoroughness of assigned work

🏖️ Benefits

• Best-in-class health benefit programs with eligibility on the 1st day of employment • Medical, Dental, Vision, and Prescription Flexible Spending Account (FSA) options for Medical and Dependent Care • Paid Time Off (PTO) • Floating Holidays (FH) • Paid Holidays • 401(k) Plan with Company Match • Company Paid Life Insurance • Voluntary Life Insurance • Short- and Long-Term Disability • Professional Development • Tuition Reimbursement • Annual Incentive Plan (AIP) • Referral Bonuses • Paid Volunteer Community Service Day • Tobacco and Drug-Free Campuses • Employee, family, and friend’s discount • Remote employment opportunity • Onsite training at Corporate Office may be required

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