Head of Customer Operations

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $234k - $300k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Wiz

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

Cybersecurity • Cloud Security

Wiz is a leading cloud security company, providing a comprehensive security platform for safeguarding cloud environments. It offers a variety of solutions designed to protect cloud infrastructure from threats, including threat detection and response, security posture management, and vulnerability prioritization. Their cloud-native platform enables seamless integration across various cloud systems, offering agentless visibility and robust protection for modern cloud computing needs. Trusted by many Fortune 100 companies, Wiz is recognized for its innovative approach, offering a unified security model that integrates development and security operations for enhanced visibility and proactive threat management.

📋 Description

• Align cross-functional execution, team management, and operational rigor across Customer Engineering, Post Sales, and Renewals • Report directly to the Head of GTM Operations • Integrate and consolidate Technical, Renewals, and Post-Sales teams into a cohesive operational engine • Establish unified processes, cross-functional governance, and streamlined execution models • Eliminate operational silos, increase agility, and ensure end-to-end accountability across the customer lifecycle • Drive automation and efficiency throughout the organization • Manage multiple teams, set functional priorities, and drive strategic alignment across sub-teams supporting Pre-Sales and Post-Sales organizations • Lead operational integration and alignment of Technical, Renewal, and Post-Sales functions • Establish operational frameworks, standardized handoff protocols, and shared cadence routines • Identify redundancies, bridge communication gaps, and build end-to-end visibility • Report on operational health, resource utilization, organizational risks, and key performance initiatives • Translate business priorities into operational roadmaps and track progress against strategic targets • Drive efficiencies aligned with KPIs including Net Retention Rate, on-time renewals, POV win rate, and lifecycle metrics • Define scope, ownership structures, and performance benchmarks for managed leaders and teams • Cultivate a high-performing, transparent, and collaborative team culture using Servant Leadership • Oversee team tooling, resource allocation, and budget considerations

🎯 Requirements

• Substantial experience in business operations, strategy, or operational leadership within a high-growth or enterprise technology organization • Minimum of 5–8 years of global leadership experience • Proven track record of consolidating and leading complex, cross-functional teams encompassing Technical, Renewals, and Post-Sales/Services teams • Demonstrated experience as a direct manager, including coaching, developing, and scaling management talent • Exceptional strategic insight • Hands-on experience building operational processes, governance frameworks, and data-driven management models • Strong understanding of pre-sales technical engagements, renewal sales motion, and post-sales adoption strategies • Experience navigating matrixed organizations and liaising between senior executive leadership and functional execution teams • Advanced analytical skills • Advanced executive presentation skills • Must have the legal right to work in the United States without visa sponsorship

🏖️ Benefits

• Bonus • Equity • Benefits • Google benefits (details not specified)