Manager, Applied AI – Solutions Support Engineering

🔥 16 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wiz

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

Cybersecurity • Cloud Security

Wiz is a leading cloud security company, providing a comprehensive security platform for safeguarding cloud environments. It offers a variety of solutions designed to protect cloud infrastructure from threats, including threat detection and response, security posture management, and vulnerability prioritization. Their cloud-native platform enables seamless integration across various cloud systems, offering agentless visibility and robust protection for modern cloud computing needs. Trusted by many Fortune 100 companies, Wiz is recognized for its innovative approach, offering a unified security model that integrates development and security operations for enhanced visibility and proactive threat management.

📋 Description

• Lead, mentor, and guide an AI-first team of internal tool and automation developers • Schedule and run Jira sprints, manage epics and defects, and drive technical execution and team growth • Own the tooling and automation roadmap for the technical support experience • Write, review, and ship Python, TypeScript/JavaScript, and Apex code across web apps, automation jobs, and CRM integrations • Use AI models, APIs, Gemini, and Claude Code to build internal tools and automated ticket triage, pre-investigation, and resolution workflows • Own Zendesk administration, architecture, custom development, embedded apps, webhooks, workflows, and routing/SLA logic • Build integrations and workflows across ServiceNow and Salesforce, including Apex code • Lead the internal support tooling suite, including skills- and availability-based ticket routing, browser and IDE extensions, and integrations with Slack, Jira, Zoom, and PagerDuty • Maintain GCP infrastructure using containerized services, PostgreSQL, BigQuery, Pub/Sub, and Terraform • Partner with Support leadership, Solutions Support Engineers, Product, and the CTO team to identify workflow bottlenecks and develop tools and automations

🎯 Requirements

• 2+ years of experience leading or managing a team of internal tool developers, automation engineers, or systems developers, including technical direction, Agile sprints, Jira epics and defects, and hands-on coding • 5+ years of hands-on development experience building internal tools, backend services, APIs, and web applications using Python and TypeScript/JavaScript, including Node.js and React • Hands-on experience with Zendesk and Salesforce administration and development, including Zendesk configurations and apps, Salesforce Apex, custom objects, workflows, and ServiceNow integrations • Experience deploying and maintaining cloud-hosted services on GCP, AWS, or Azure using containers, relational databases such as PostgreSQL, data warehouses such as BigQuery, and message queues • Hands-on experience using AI models, APIs, prompt engineering, and AI-assisted coding tools • Experience with Terraform, Docker, Git, CI/CD pipelines, and managing changes across cloud services and CRM sandboxes • Must meet the EAR Part 772 and ITAR 120.15 definition of a U.S. person • Must reside in the contiguous United States • Experience with MCP servers, tool proxies, Gemini, or Claude Code preferred • Experience building custom UI components and integrations across Zendesk, Salesforce, and ServiceNow preferred • Experience building productivity tools such as Chrome extensions, VS Code extensions, or cloud-hosted workspaces preferred • Experience building ticket routing, scheduling, and team availability tools preferred • Familiarity with Slack, Jira, Zoom, and BI reporting pipelines preferred • Prior customer-facing technical support experience, preferably at a B2B technology company

🏖️ Benefits

• No specific benefits, perks, or compensation extras are stated in the posting • Equal opportunity employer • No visa sponsorship