Corporate Services Specialist – Broker

🔥 7 minutes ago

🇺🇸 United States – Remote

💵 $51k - $73.3k / year

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WM

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

📦 Logistics

🏗️ Construction

🏭 Manufacturing

💰 Post-IPO Debt on 2023-07

Logistics • Construction • Manufacturing

WM is a company that utilizes cookies and other tracking technologies on its website to collect information about user preferences and devices. These technologies may involve sharing data that is considered "sale," "sharing," or targeted advertising under certain privacy laws in the United States and Canada. WM provides users with options to manage their cookie preferences and opt-out of these data-sharing practices as required by different privacy regulations. The company ensures compliance with privacy laws and offers detailed privacy policies and notices to keep users informed about their rights. WM emphasizes user consent in managing and processing personal information for advertising and analytics purposes.

📋 Description

• Assist the National Account Manager and Project Managers with new program initiatives and acquisitions • Work on projects supporting the assigned book of business • Manage inbound email and task interactions and complete appropriate follow-up • Serve as liaison between WMSBS and the field organization • Partner with internal support teams to resolve issues and escalate exceptions • Set up new client users and provide customer training on the eBusiness portal • Handle cancellations, auto-renewal cancellations, billing changes, billing disputes, retention bids, hauler damage claims, new service requests, service changes, and broker email transactions • Manage service requests and issues submitted through the eBusiness portal and provide updates • Handle Acorn tickets, emails, Salesforce cases, and tasks while meeting department SLAs • Communicate concise and accurate information • Process email requests and issues with attention to detail, critical thinking, urgency, and follow-through • Document requests and enter service, pricing, and other required information into Acorn and Salesforce • Resolve escalated issues by engaging appropriate WM SBS and local market departments • Use authorized systems to gather information and update account records • Provide information and education about service options, charges, billing, and contracts • Meet or exceed operational productivity and quality goals, including email management and reporting • May train, coach, and provide feedback to Customer Service Representatives and assist with non-routine and escalated emails

🎯 Requirements

• Must live and work in the US • Bachelor's Degree (accredited) in relationship management, sales, marketing, business administration or similar area of study; or in lieu of degree, High School Diploma or GED (accredited) and 3 years of relevant work experience • 1 year of relevant work experience in addition to the education requirement • Proficient in MS Office is preferred • Must have, or be willing to obtain, a REAL ID or TSA-approved alternative if required for business air travel or federal property access

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability • Stock purchase plan • Company matching on a 401(k) • Paid vacation • Paid holidays • Paid personal days