Broker Experience Associate

🔥 0 minutes ago

🏖️ New Jersey, New York, +4 more states – Remote

🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $45k - $52k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TickPick

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2011

📣 Marketing

✈️ Travel

🏪 Marketplace

💰 $40M Private Equity Round on 2019-08

Marketing • Travel • Marketplace

TickPick is a marketplace platform focused on providing its users with tickets to a wide range of events, including sports games, concerts, theater, and festivals. The company boasts a transparent pricing model with no hidden fees, offering competitive prices and a BestPrice Guarantee where users can get 110% back if they find better prices elsewhere. TickPick also ensures a BuyerTrust Guarantee, where all tickets are 100% valid and, if issues arise, provides immediate replacement. Through its mobile app, users can take advantage of features like Price Freeze, allowing them to lock in ticket prices while planning. The platform places a significant emphasis on user privacy and consent management, as reflected in its detailed privacy policy.

📋 Description

• Respond to broker inquiries via email and phone in a professional and timely fashion • Process refunds or credits and withhold seller payments • Mitigate issues between buyers and sellers and de-escalate where necessary • Understand broker software and make administrative changes for brokers as needed • Identify operational areas of improvement and provide feedback on solutions • Assist with venue mapping corrections delegated by the mapping team

🎯 Requirements

• Must be located in New York, New Jersey, North Carolina, Texas, Tennessee or Oregon • Full-time position requiring 40 hours / 5 days a week, including weekends and some nights • Minimum of 1+ years of customer service, sales or client relations experience • Bachelor Degree preferred • Excellent written and verbal communication skills • Technologically savvy • Highly skilled at multitasking • Live event ticketing software knowledge preferred • Proficient using Zendesk (or similar software) • Proficient using G-Suite • Proficient using Excel

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan Contribution (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Holidays) • Family Leave (Maternity, Paternity) • Training & Development • $100 Monthly Stipend to Attend Live Events