Customer Service Manager

🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $73.2k - $93.2k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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WM

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

📋 Compliance

💰 Post-IPO Debt on 2023-07

Compliance • Privacy • Advertising

WM is a company that utilizes cookies and other tracking technologies on its website to collect information about user preferences and devices. These technologies may involve sharing data that is considered "sale," "sharing," or targeted advertising under certain privacy laws in the United States and Canada. WM provides users with options to manage their cookie preferences and opt-out of these data-sharing practices as required by different privacy regulations. The company ensures compliance with privacy laws and offers detailed privacy policies and notices to keep users informed about their rights. WM emphasizes user consent in managing and processing personal information for advertising and analytics purposes.

📋 Description

• Provides day-to-day management and support to customer service staff. • Champion customer-centric culture inside and outside the call center cultivating an environment of trust, teamwork, and ownership. • Responsible for the center’s operational optimization through use of effective metrics for staffing, scheduling and call volume forecasting. • Analyze department performance and proactively identify and implement strategies to improve quality of service, productivity and sales. • Manage agents’ scorecards and reviews with Customer Service Supervisors. • Communicates and enforces company policies and procedures and develops and implements customer service performance standards. • Determines training needs and establishes programs. • Compiles all customer service reporting requirements. • Investigates and resolves escalated customer service inquiries.

🎯 Requirements

• Bachelor's Degree (accredited) in Sales/Marketing, Management, Business Administration or similar area of study • High School Diploma or GED (accredited) and four years of relevant experience • 7 years of relevant work experience • 2 years of supervisory experience

🏖️ Benefits

• medical • dental • vision • life insurance • short-term disability • stock purchase plan • company matching on a 401(k) • paid vacation • paid holidays • personal days