Client Service Representative – Operations

🔥 1 minute ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $33.3k / year

⏰ Full Time

🟢 Junior

📁 Client Services

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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WNS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

⚖️ Legal

📦 Logistics

📣 Marketing

Legal • Logistics • Marketing

WNS is a global business process management company that operates across 13 countries with over 66 delivery centers and employs more than 62,000 people. The organization is committed to inclusivity and diversity, fostering a unique culture of co-creation and continuous learning. WNS offers various career opportunities across the Asia Pacific, Europe, Africa, and the Americas, and prides itself on its transparent and merit-based recruitment process. As a leader in its field, WNS focuses on nurturing future leaders and decision-makers while maintaining a strong emphasis on social responsibility through initiatives like the WNS Cares Foundation.

📋 Description

• Conduct administrative intake and scripted clinical intake of calls for clinical review • Provide quality customer service to providers, administrative staff, and other customers • Build and maintain customer satisfaction with products and services • Collect and enter confidential information while maintaining confidentiality • Maintain high-quality documentation standards during data entry • Provide ongoing telephonic support to providers and office staff for HealthHelp’s Clinical Review process • Provide administrative support to the Clinical Review Department as needed • Participate in Quality Initiative Projects and the HealthHelp Quality Management Program • Maintain performance levels for KPIs including Average Talk Time, Quality, and schedule adherence • Adhere to HIPAA, state and federal regulations, and URAC and NCQA standards • Carry out other assigned projects and responsibilities

🎯 Requirements

• High School Diploma/GED, required • Minimum One (1) year of Healthcare customer service (call center) experience required • Ability to hard line internet into computer equipment provided, required • Internet upload speed of 5 mbps and download of 25 mbps, required (verified at onboarding) • Ability to adhere to strict schedule and adapt to schedule changes, required • HIPAA compliant room, required (verified at onboarding) • Ability to read clinical terminology with high levels of proficiency • Ability to work efficiently in a fast-paced, high call volume, performance driven Contact Center • MS Outlook and Windows proficiency • Ability to work on dual monitors and navigate multiple software applications simultaneously • Strong time management skills • Strong verbal and written communication skills • Ability to wear a headset for 8 hours a day, required • Ability to respond quickly to instructions in a fast-paced work environment, required • Ability to talk without voice restrictions for 8 hours a day, required • Ability to sit for extended periods of time without a break, required • Prior experience in a fast-paced inbound call center environment, preferred • Prior experience in the healthcare industry, preferred

🏖️ Benefits

• Medical, dental, and vision insurance • Paid time off (PTO), holidays, and sick leave • 401(k) with company match or other retirement plan • Life and AD&D Insurance • Employee Assistance Program • Performance-based bonuses, incentive pay, or commissions may be available

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