Head of Operations

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Wonderly

WebsiteLinkedInAll Job Openings

51 - 200 employees

📣 Marketing

☁️ SaaS

Marketing • SaaS

Wonderly is a vertically-focused marketing, sales, and operations platform designed for home services and remodeling businesses (HVAC, landscaping, roofing, remodeling, electrical contractors). It bundles website building and hosting, multi-channel marketing (Meta, Google, Local SEO, direct mail, billboards, Reddit, cold calling), lead intake and booking, AI receptionist and chatbots, CRM, VoIP business phone, unified inbox, AI lead automation, AI call recording and sales coaching, dispatch and closing tools, quotes, e-signatures, invoicing and payments, reviews and customer reengagement tools. Wonderly combines services and software, offering fully managed marketing and AI agents and charges only a revenue share—free until it delivers paying customers. The product targets scaling businesses aiming for $5M–$10M+ in revenue, promising rapid deployment (30–48 hours) and integrated systems previously available only to large franchises.

📋 Description

• Own the internal operating system behind sales, customer success, and AI deployment • Build tooling, systems, and the data brain for a world-class customer operation • Own operational machinery across customer signing and onboarding, customer success, and revenue-share collection • Manage a team of engineers while also building solutions directly • Build qualification, sales-script adherence, compliance, contract, onboarding, and software/AI deployment tooling • Build CSM workflows, account-health systems, lead hygiene, performance visibility, and AI copilots • Own revenue-share calculations, audits, and collections • Create metrics, dashboards, and decision systems across the customer lifecycle • Build feedback loops into the GTM engine • Design processes and capacity planning as the function scales • Identify high-leverage operational problems, solve them, build scalable systems, and iterate • Inspect data, listen to sales calls, write product specifications, and work directly with engineers • Provide leadership and operational accountability for acceptance quality, lead outcomes, and revenue numbers

🎯 Requirements

• Decent engineering ability; expected to build software directly using a rapid coding approach • Experience managing a team of engineers • Ability to diagnose problems, make decisions, manage specialists, and course-correct against standards • First-principles thinking • Resourcefulness and ability to become an expert quickly • Ability to make decisions with incomplete information • Ability to structure and interpret messy data • Strong writing and quantitative business skills • Ability to work effectively with engineers • Understanding of AI applications in internal operations • Strong product taste and judgment • Technical founder or early-employee experience building sales/customer-success operations from scratch, or technical operations/product leadership in a fast-moving marketplace or vertical startup, or quantitative-trading experience combined with engineering-team management and customer focus • Authorization to work in the US or Canada

🏖️ Benefits

• Equity component, with total compensation split roughly evenly between base salary and equity • Regular in-person work sessions and hacker houses • Real ownership from day one • Direct collaboration with GTM and Product teams • Fast decision-making and high autonomy