AI Automation Engineer

Job not on LinkedIn

🕒 August 21

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $100k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 QA Automation Engineer

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WorkHero

WebsiteLinkedInAll Job Openings

2 - 10 employees

🤝 B2B

🏗️ Construction

💼 Consulting

B2B • Construction • Consulting

WorkHero is a managed back-office service that runs end-to-end administrative operations for small HVAC contractors. The company takes ownership of paperwork, billing and collections, pricebook management, maintenance plans, permits, rebates, equipment registrations, payroll and vendor/payments reconciliation, and sets up and optimizes field-service and accounting software such as Housecall Pro, ServiceTitan, and QuickBooks. Work is executed by dedicated HVAC office managers supported by AI-assisted automation to speed repetitive work while preserving human quality control; the offering is month-to-month and focused on removing admin bottlenecks so owners can scale without hiring or training in-house staff.

📋 Description

• Learn how each HVAC business operates by joining onboarding calls, shadowing Senior Office Managers, and working with owners • Document current-state processes and design ideal AI-enabled workflows • Write clear specifications for automations the system can execute • Build automations using the workflow builder, automation engine, and agentic tooling • Own automations in production by monitoring runs, catching failures, and diagnosing account-specific issues • Implement error handling, fallbacks, and checks for reliable workflows • Write specifications, skills, and templates to improve system performance • Identify recurring patterns across accounts and dimensions of variation for configurable workflows • Bring field learnings back to the product roadmap and help shape platform development • Own outcomes for assigned customer accounts, including hours saved, faster invoicing, and fewer missed tasks • Report to the Co-founder

🎯 Requirements

• Clear process thinking; ability to map tangled small-business operations end to end and simplify them • Experience using interviews, documentation, and flowcharts to change how work gets done • Technical fluency with AI tooling and effective LLM prompting • Experience building with workflow tools such as Zapier, Make, or n8n, AI coding tools, or scripts • Ability to read API documentation and understand integrations between systems • Ability to understand platform capabilities and limitations and communicate clear requests to engineers • Comfortable leading discovery calls with business owners and Senior Office Managers and presenting built solutions • High bar for quality, including attention to edge cases, error handling, fallbacks, and output validation • Trades or SMB industry experience, FSM platform familiarity (HouseCall Pro, ServiceTitan, or Jobber), and/or QuickBooks or small-business bookkeeping familiarity are bonuses • Willingness to work with United States work authorization requirements

🏖️ Benefits

• Meaningful equity • Remote work, or hybrid work in Cambridge, MA if local • Full team in-person gatherings several times a year