Customer Success Manager – Governance, Risk and Compliance (GRC)

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $57k - $95k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Workiva

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Workiva is a cloud-based, AI-powered platform that unifies financial reporting, risk and compliance management, and sustainability reporting. It enables teams to connect data across systems, collaborate in real time, automate reporting (including XBRL tagging), and maintain auditability and traceability for regulated disclosures and assurance processes. Workiva serves large enterprises and finance, legal, audit, and sustainability teams to accelerate reporting, improve accuracy, and reduce risk.

📋 Description

• Serve as the primary point of contact for customers throughout the customer lifecycle • Manage named accounts post-sale and focus on business outcomes • Maximize customers’ return on investment in the Workiva Platform • Develop and maintain relationships with management, product adoption sponsors, and key stakeholders • Collaborate with Services, Support, Marketing, and Sales teams to drive adoption • Drive customer adoption of Workiva solutions • Ensure continuous customer ROI • Consult on best practices, workflows, and management business reviews • Develop multi-purpose relationships throughout customer organizations • Identify risks within named accounts and manage or escalate them to resolution • Ensure customers work toward Customer Journey milestones using customer-facing Success Plans • Advocate for customers internally and provide feedback to Sales, Services, Marketing, Product, and Engineering • Work with Sales to understand upcoming renewals • Teach customers to use the Workiva Platform • Track customer communications, issues, and metrics using customer management tools

🎯 Requirements

• Undergraduate degree or equivalent combination of experience and education in a related field; an advanced degree may be considered in lieu of professional experience • 2 years of related experience in Customer Success, Customer Service, Account Management or Sales • Experience supporting a SaaS application preferred • Deep commitment to customer success • Ability to understand complex problems and explain their source simply • Strong communication and presentation skills • Comfort delivering consultative recommendations • Strong time management and prioritization skills • Willingness to travel up to 10% for team and corporate meetings • Reliable internet access when working remotely • Must be authorized to work in the U.S. on a permanent basis • Must complete comprehensive security and privacy training tailored to the role

🏖️ Benefits

• A discretionary bonus typically paid annually • Restricted Stock Units granted at time of hire • 401(k) match • Comprehensive employee benefits package • Flexible work arrangements • Reasonable accommodations for applicants with disabilities • Security and privacy training tailored to employees’ roles