Senior Manager, Workplace Technology

Job not on LinkedIn

🔥 11 minutes ago

🇺🇸 United States – Remote

💵 $133k - $225k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Workiva

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $689.3k Venture Round on 2014-10

Consulting • Healthcare • Logistics

Workiva is a comprehensive platform designed for corporate reporting, ESG, audit, and risk management. It offers integrated reporting solutions that connect data, unify processes, and empower teams to focus on value-added work. Over 6000 international companies trust Workiva for its ability to streamline workflows and provide a single source of truth for financial and non-financial data. The platform incorporates cutting-edge technology, including AI and automation, to enhance security and compliance with current and future regulatory requirements. Workiva's solutions are tailored to various sectors, including banking, insurance, and investments, and the platform supports teams in accounting, finance, audit, risk, and sustainability.

📋 Description

• Define and execute the Workplace Technology strategy, translating business priorities into a roadmap balancing worker experience, reliability, security, cost, and innovation • Build and develop a high-performing, inclusive, psychologically safe Workplace Technology team • Coach team members into subject matter expert, product owner, and senior engineering roles • Embed AI, automation, self-service, and continuous improvement into team operations • Establish and own team metrics including SLAs, ticket deflection, cycle time, and worker satisfaction • Lead contractors and vendors through a scalable augmentation model within budget • Build cross-functional partnerships to identify opportunities, influence decisions, and align delivery and resource planning • Own the productivity SaaS portfolio, including roadmaps, lifecycle management, rationalization, and licensing • Own identity and access management and execute policies supporting SOC 2, SOX, FedRAMP, ISO 27001, and related requirements • Own enterprise incident and paging tooling and incident response, establishing governance and follow-the-sun support across NA, EMEA, and APAC • Own hardware selection, forecasting, inventory, and vendor oversight while transitioning to a third-party managed model • Support offices and major events in partnership with Event, Facilities, and AV Events and Technology teams

🎯 Requirements

• 8+ years of related experience with a Bachelor's degree • 3+ years of direct people management • Experience managing managers and/or established individual contributors across multiple regions and time zones • Proven success leading a support organization with defined SLAs and measurable service outcomes • Hands-on leadership and experience running productivity SaaS platforms such as Google Workspace, Slack, Zoom, and Atlassian • Experience owning identity and access management platforms (Okta or equivalent, SSO, SCIM, joiner-mover-leaver automation) in an environment subject to SOC 2, SOX, FedRAMP, or ISO 27001 • Experience owning enterprise incident management and paging platforms, and leading incident response for supported systems • Experience leading contractors and external vendors as part of a blended team, with a track record of getting results from them • Demonstrated use of AI and automation to improve team and business productivity • Demonstrated urgency and bias to action, consistently driving initiatives from concept to delivery with speed and ownership • Experience managing licensing, forecasts, and budgets • Effective communication skills across technical and executive audiences • Previous success outsourcing the hardware lifecycle to a third-party vendor, with prior experience running it in-house • Experience transitioning a tenured, execution-focused team toward SME and product owner mindset • Experience with Lumos or comparable identity governance and automation platforms • Experience supporting FedRAMP-authorized or other regulated environments • Experience consolidating teams or leading an organizational merger • Experience building documentation and operating models that scale globally • Reliable internet access for any period of time working remotely

🏖️ Benefits

• A discretionary bonus typically paid annually • Restricted Stock Units granted at time of hire • 401(k) match • Comprehensive employee benefits package • Flexible work arrangements, including working remotely from any location within the employee's country of employment • Up to 10% travel and attendance at major company events

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