Implementation Specialist – Heavy Duty Automotive

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🏄 California, Florida, +1 more states – Remote

🏄 California – Remote 🐊 Florida – Remote 🤠 Texas – Remote

💵 $90k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Work Truck Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚘 Automotive

📦 Logistics

💼 Consulting

💰 Series B on 2020-12

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Work Truck Solutions is a company that connects commercial vehicle dealers, buyers, manufacturers, and upfitters through advanced inventory management, operational analytics, and digital marketing tools. The company provides insights and intelligence to help industry stakeholders make data-driven decisions, improve inventory management, and enhance profitability. Work Truck Solutions also helps streamline the commercial sales process by providing tools that reduce friction and save time for dealers and buyers. Their solutions are designed to present the right truck for the job effectively, maximizing the potential of commercial vehicle inventory. The company emphasizes developing high-quality leads and boosting return on investment by showcasing commercial inventory efficiently.

📋 Description

• Own successful launches of Arcadium for newly signed heavy-duty truck, trailer, equipment, and bus franchise dealers • Roll out new functionality for existing customers • Assess dealership needs and document workflows, lead and customer management processes, data, integrations, and goals • Configure Arcadium users, roles and permissions, rooftops and departments, workflows, lead sources, templates, data imports, and integrations • Own implementations from kickoff through go-live • Build and maintain project plans, milestones, timelines, risk tracking, and dependency management • Keep customer stakeholders and internal teams informed of implementation status • Deliver role-based platform training remotely and on site • Plan and implement new products, features, expanded use, additional rooftops, departments, and modules • Coordinate Support, Development, Product, Sales, and Account Management contributions • Scope requests, track deliverables, escalate blockers, and ensure clean handoff to Account Management • Identify implementation issues, bottlenecks, and gaps and recommend process, tooling, and product changes • Travel up to 25% for on-site dealer activities and participate in dealer association meetings and trade shows • Maintain implementation status, configuration records, training completion, and customer feedback in the CRM • Contribute to implementation playbooks, templates, and training materials • Develop expertise in Arcadium and the company’s solution portfolio and share customer and market context internally

🎯 Requirements

• 3+ years of experience in software implementation, onboarding, customer success, or account management within the heavy-duty technology market • History of delivering implementations on time and driving user adoption • Ability to manage multiple concurrent implementation projects, timelines, priorities, and stakeholders • Heavy-duty industry experience required through sales or fixed operations at a heavy-duty truck or trailer dealership, or supporting/implementing enterprise-level software for heavy-duty dealers • Familiarity with dealership lead, customer-record, and follow-up processes • Working knowledge of heavy-duty dealership operations, including unit inventory, spec’ing and configuring customer purchases, parts and service revenue, and sales/fixed-operations relationships • Experience conducting needs assessments, identifying operational gaps, configuring software, and driving software adoption • Experience delivering training remotely and on site • Continuous-improvement mindset and ability to recommend process and product improvements • Strong organizational and project management skills • Ability to coordinate cross-functional teams without direct authority • Strong verbal, presentation, and written communication skills • Ability to learn technical products, including configuration, data imports, and integrations, and explain their value to non-technical customers • Excellent relationship-building and consultative skills • Proficiency in CRM systems, MS Suite or Google Suite, project management tools, and other CRM products • Ability to report and present using digital presentation software • Highly motivated, professional, positive attitude, and ability to thrive in a customer- and team-oriented environment • Legally eligible to work in the United States

🏖️ Benefits

• Incentive plan tied directly to On-Time Implementation, Customer Satisfaction, and Platform Utilization • Excellent medical insurance • Dental insurance • 401(k) • Complimentary life insurance • Employee-paid voluntary vision coverage • Employee-paid LTD coverage • Employee-paid FSA coverage • Paid Time Off (PTO) • Paid holidays • Monday-Friday work week • Growth opportunities • Employee engagement, recognition, and development

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