Senior Applications Administrator

Job not on LinkedIn

🔥 1 minute ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $96.5k - $137k / year

⏰ Full Time

🟠 Senior

🖥️ Administration

👻 Ghost score 0%

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World Vision USA

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1950

🤲 Charity

🤝 Non-profit

Charity • Non-profit

World Vision USA is a Christian nonprofit humanitarian organization that partners with donors, churches, and communities to help children, families, and communities overcome poverty and crises. Through child sponsorship and targeted programs, World Vision provides disaster relief, clean water, food and health interventions, child protection, and community development worldwide. The organization emphasizes faith-based service, financial transparency and accountability (noting 86% of operating expenses went to programs in 2025), is a U. S. 501(c)(3), and is reviewed by third-party charity evaluators.

📋 Description

• Serve as the primary administrator and subject matter expert for the Freshservice environment • Configure, optimize, and automate service management processes across Incident, Request, Change, Asset, and Knowledge Management • Manage platform configuration, forms, workflows, automations, service catalogs, business rules, SLAs, and integrations • Maintain and enhance the IT Support Portal, Service Catalog, Knowledge Base, and Change Management Portal • Configure and optimize Incident, Problem, Change, Request, Asset, and Release Management processes • Manage platform updates, testing, documentation, and continuous improvement initiatives • Monitor platform performance, data quality, and adoption metrics • Design and maintain workflow automations for onboarding, offboarding, transfers, and leave-of-absence processes • Build and support integrations with Active Directory, Microsoft Entra ID, Microsoft 365, HR systems, and collaboration platforms • Develop automation solutions using PowerShell, APIs, workflow engines, and integration platforms • Configure and maintain automated user provisioning and deprovisioning processes • Manage role-based access assignments, group memberships, and licensing workflows • Advise on ITSM best practices and governance • Lead platform enhancements and facilitate standardized service management processes • Support Change Advisory Board processes and develop reporting, dashboards, and service performance metrics • Collaborate with business and technology teams to gather requirements and implement solutions • Provide guidance and training to service desk personnel, application owners, and IT support teams • Create and maintain technical and process documentation and knowledge articles • Manage relationships with Freshworks support and third-party vendors

🎯 Requirements

• Bachelor's degree in information systems or other related field preferred • 3–5 years of experience administering applications in an enterprise environment • 3+ years administering enterprise service management or workflow platforms • 1–3 years of hands-on Freshservice administration experience • Strong understanding of ITIL and IT Service Management principles • Experience designing and implementing workflow automations • Experience with Active Directory and Microsoft Entra ID administration • Experience with user account lifecycle management and provisioning processes • Experience with PowerShell or similar scripting languages • Familiarity with REST APIs and system integrations • Demonstrated ability to troubleshoot complex platform and workflow issues • Must be authorized to work in the U.S.A. for any employer • Commitment to World Vision's Christian mission and organizational spiritual disciplines

🏖️ Benefits

• Comprehensive benefits package (details provided via World Vision U.S. benefits link)