Patient Care Navigator

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $48k - $50k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WovenX Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

💰 $610k Seed on 2022-06

Healthcare • SaaS • Artificial Intelligence

WovenX Health is a healthcare technology company that provides an integrated specialty-care access platform combining APP-led, MD-supervised virtual visits, AI-guided intake workflows, and analytics to help health systems and specialty practices accelerate access to gastroenterology, hepatology, and urology care. Their SaaS platform integrates directly with EMRs with zero IT lift, offering on-demand virtual care, fast-track colonoscopy routing, and capacity/utilization insights to reduce wait times and improve procedural throughput and patient experience.

📋 Description

• Provide exceptional customer service to patients through phone, chat, and other virtual communication channels • Assist patients with registration, questions, technology-related issues, and accessing healthcare services • Communicate professionally and compassionately with patients, clinic staff, and healthcare providers • Work efficiently across multiple EMRs, healthcare platforms, insurance portals, and other technology systems • Accurately document patient information and interactions within appropriate systems • Assist with insurance verification, chart reconciliation, records retrieval, and other clinical administrative tasks • Support providers and clinic partners with patient- and visit-related needs • Maintain accuracy while working in a fast-paced, multi-tasking environment • Follow established workflows, policies, and procedures while recognizing opportunities to improve processes • Protect patient privacy and maintain compliance with applicable healthcare privacy and security requirements • Work Tuesday–Saturday, 10:00 AM–7:00 PM Pacific Time

🎯 Requirements

• Active medical assistant certification from a nationally recognized and accredited program preferred • Two or more years of experience in a patient-facing or customer service role, preferably in healthcare • Exceptional customer service, verbal communication, and interpersonal skills • Excellent written communication skills with high attention to spelling and grammar • Extremely comfortable communicating with patients by phone • Strong technology skills and the ability to quickly learn and navigate multiple systems simultaneously • Experience working with multiple electronic medical records (EMRs) • Self-sufficient and able to work independently • Strong problem-solving skills and the ability to take initiative without constant direction • Comfortable troubleshooting routine technology and workflow issues independently and escalate more complex issues appropriately • Ability to prioritize and manage multiple responsibilities in a fast-paced environment • Reliable, high-speed internet connection capable of supporting multiple healthcare platforms and applications simultaneously • Suitable, private workspace allowing confidential patient communication • Ability to remain consistently available and connected throughout scheduled working hours • Reliable plan for maintaining connectivity during unexpected internet or power interruption