Travel Consultant, Training and Support Specialist

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Logo of WTS-World Travel Service

WTS-World Travel Service

11 - 50 employees

Founded 1999

🏨 Hospitality

📦 Logistics

💼 Consulting

Hospitality • Logistics • Consulting

WTS-World Travel Service is a travel agency founded in 1999 that provides premium VIP travel deals and concierge services worldwide. The company emphasizes competitive pricing and high-quality customer service, offering curated trips, VIP assistance, and special promotions for leisure travelers. WTS positions itself as a provider of premium travel experiences and value-driven offers.

📋 Description

• Teach experienced Travel Consultants GDS formats and best practices • Understand WTS processes and communicate them to the agent team • Build relationships with coworkers and clients • Manage multiple tasks simultaneously • Provide real-time crisis support to Travel Counselors via phone calls and emails • Assist other departments with GDS-related support • Assist in testing new processes • Assist with a broad range of projects

🎯 Requirements

• Experience training agents in a group setting • Experience providing real-time support via phone calls and emails • Sabre GDS experience required • Knowledge of MS Office 365 applications • Excellent written and verbal communication skills • Problem-solving ability with minimal input • Strong interpersonal skills • Ability to project a positive attitude • Detailed organizational skills • Strong work ethic • High level of professionalism • Ability to work from home

🏖️ Benefits

• 100% virtual work arrangement • Some travel required • Diverse, inclusive and authentic workplace

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