Director, Senior Cyber Claims Advocate

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WTW

WebsiteLinkedInAll Job Openings

10,000+ employees

💸 Finance

🛡️ Insurance

💼 Consulting

Finance • Insurance • Consulting

WTW is a global powerhouse in financial services, specializing in risk management, insurance, and reinsurance. Leveraging data-driven and insight-led solutions, the company offers consulting in financial services, human resources, and employee benefits, along with pensions administration and HR software. With a presence in 140 countries, WTW is committed to enhancing organizational resilience and maximizing performance for its clients.

📋 Description

• Manage complex cyber, technology E&O, privacy, ransomware, network security, regulatory investigation, business interruption, and related professional liability claims from initial notice through resolution • Coordinate cyber incident response with clients, insurers, breach counsel, forensic investigators, notification vendors, public relations firms, and other specialists • Advise clients on policy requirements, incident response procedures, regulatory considerations, notification obligations, and claim strategy • Review and interpret cyber, technology E&O, privacy, media liability, crime, management liability, and related insurance policies • Prepare coverage analyses, claim notices, tender correspondence, client guidance, and responses to carrier coverage positions • Advocate for clients in coverage discussions and negotiate favorable claim outcomes with insurers • Lead carrier negotiations involving significant coverage disputes, reservation of rights responses, and coverage declinations • Coordinate communication among clients, carriers, adjusters, counsel, consultants, experts, and other stakeholders • Lead claims reviews, stewardship meetings, and executive-level claim strategy discussions • Establish client-specific claims procedures and help clients develop cyber incident reporting and response protocols • Monitor claim activity, carrier performance, emerging cyber risks, ransomware trends, privacy regulations, and insurance market developments • Partner with Producers, Account Executives, Risk Advisors, placement brokers, and other internal stakeholders to deliver a coordinated client experience • Support new business and client retention through Requests for Proposal responses, presentations, and finalist meetings • Contribute to articles, webinars, presentations, training, and other thought leadership initiatives • Maintain accurate claim information in applicable systems and support claims data analytics and benchmarking

🎯 Requirements

• Bachelor’s degree required • Juris Doctor strongly preferred • A paralegal certificate, comparable legal background, or equivalent relevant experience may be considered • Typically 10+ years of experience in cyber claims, technology E&O, professional liability, incident response, insurance coverage, litigation, or claims consulting • Recognized subject matter expert in cyber • Significant experience managing complex cyber incidents and litigated and non-litigated commercial liability claims • Extensive experience interpreting policies and complex insurance programs to resolve complex, novel, or ambiguous coverage issues • Advanced understanding of insurance law, litigation, and coverage strategy • Ability to develop strategic recommendations and negotiate favorable outcomes • Ability to coordinate multiple stakeholders and make sound decisions during complex, time-sensitive incidents • Excellent written and verbal communication skills, including explaining complex coverage matters and providing practical, business-focused recommendations • Strong client relationship, presentation, organizational, and time management skills • Proficiency with Microsoft Office and relevant web-based business or claims applications • Relevant cyber, privacy, insurance, legal, or claims designations preferred • Experience mentoring or supporting other claims professionals preferred • Active Property and Casualty insurance license preferred; candidates without the license must be able to obtain it within 3 months of accepting the position • Ability to balance legal, technical, operational, financial, and insurance considerations in a fast-paced consulting environment

🏖️ Benefits

• Annual short-term incentive bonus eligibility • Medical insurance including prescription coverage • Dental insurance • Vision insurance • Health Savings Account • Commuter Account • Health Care and Dependent Care Flexible Spending Accounts • Group Accident insurance • Group Critical Illness insurance • Life Insurance • AD&D insurance • Group Legal • Identity Theft Protection • Wellbeing Program • Work/Life Resources including Employee Assistance Program • Paid Holidays • Annual Paid Time Off, including state/local paid leave where required • Short-Term Disability • Long-Term Disability • Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave • Qualified contributory pension plan if eligible • 401(k) plan with annual nonelective company contribution • Non-qualified retirement plans for eligible senior-level colleagues